ANNA NGUYEN
St Liverpool,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Bar and Gaming Attendant
ALH Group Yagoona Tavern
02.2023 - Current
- Handling cash payments and EFTPOS
- Face-to-face customer service
- General cleaning and fix poker machine errors
- Making drinks and communicate with customers to meet their various needs
- Experienced in KENO and TAB
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
Customer Service Host
Cabra-Vale Diggers Club
09.2021 - 12.2022
- Using POS machine to taking customer requests and handling payment
- Communicate with customers and meet their various needs
- Process customer transactions and keep records of activity
- Deliver food and beverage to patrons
- Making dessert and beverage
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Crew Trainer
Macdonald’s The Strand Decade
09.2018 - 03.2019
- Taking order, customer service
- Cleaning and arrange products
- Insert orders and payments into retail machines
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Preparing food and handling cash
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
Responsible of Serving Alcoholic
TAFE
Campbelltown, NSWApply First Aid And CPR
TAFE
Campbelltown, NSWCertificate III - Hospitality
TAFE NSW
Campbelltown, NSW02.2021
Year 12 -
Cabramatta High School
12.2020
Skills
- Excellent customer service skills
- Can work under pressure and meet deadlines
- Highly organized
- Excellent multi-tasking skills
- Attention to detail in all aspects of work
- Keen team player, ability to work independently
- Studying cert III in Hospitality
- Customer Satisfaction
- Guest Experiences
- Operational Efficiency
- Attentive Service
- Team-Building Activities
Timeline
Bar and Gaming Attendant
ALH Group Yagoona Tavern
02.2023 - Current
Customer Service Host
Cabra-Vale Diggers Club
09.2021 - 12.2022
Crew Trainer
Macdonald’s The Strand Decade
09.2018 - 03.2019
Responsible of Serving Alcoholic
TAFE
Apply First Aid And CPR
TAFE
Certificate III - Hospitality
TAFE NSW
Year 12 -
Cabramatta High School
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