Anna Maria Niyibitanga
Perth,WA
Summary
Reliable Medical Support professional with two years of experience in a medical environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SOLUTIONS SPECIALIST
Probe Group
05.2021 - 11.2021
- Displayed strong telephone etiquette, effectively handling difficult calls
- Responsible for handling queries on behalf of an Australian Government Agency
- Consistently met Service team KPI's and AHT's
- Established
- Assisting families with emergency resources, Child Care Subsidy, Government Payments and updating percentage of care
- Elevated to Complex Call Handler; De-escalating complex and challenging calls.
CUSTOMER SERVICE REPRESENTATIVE
KFC
02.2018 - 11.2021
- Followed company safety standards for food quality and sanitation procedures
- Served orders to customers at windows, counters and tables
- Completed side tasks by restocking condiments and cleaning refrigerators
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Completed opening, closing and shift change tasks by following company guidelines
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
Event Medic
Westcare Ambulance
10.2023 - Current
- Work at varying events providing reassurance and if necessary administering medical care
- Manage medical conditions on-site
- Liaising with paramedics, nurses and doctors to provide patient care
- Administering Grade 1 medications under clinical supervision
- First Aid kit inventory checks
- Rapport building and exhibiting excellent communication skills
- Operated external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Obtaining patient vital signs and medical history
Booking Centre Agent and Receptionist
Apex Radiology
10.2022 - Current
- Managed over 60 calls per day
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Managing office phone lines by checking voicemail, returning calls and directing messages to team members
- Making appointments for scans and procedures such as; Ultrasounds, X-Ray, CT, MRI, Interventional Procedures, PET Scans, Nuclear Medicine Scans and Bone Mineral Density Scans
- Explaining preparations for scans to patients
- Working across multiple screens and systems
- Working as a fill-in receptionist when needed, which includes; greeting and arriving patients, billing appointments, assisting patients to complete forms and rescheduling appointments or booking follow-up appointments.
Hostess
Mirage Palace
Perth, WA
09.2022 - 10.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Contact Centre Agent
I-Med Radiology
02.2022 - 08.2022
- Made appointments for numerous clinics across multiple modalities (e.g MRI, CT, Ultrasound)
- Answered patient's general enquiries
- Explained general procedure preparation and billing information
- Maintained Contact Centre KPI's
- Liaise with referrers and clinic staff
- Excellent communication skills and professional phone manner
- Great PC and system skills, with excellent typing speed and accuracy.
Education
High School Diploma -
Lynwood Senior High School
Parkwood, WA10.
Diploma of Emergency Health Care -
Wilson Medic One
Belmont, WA01.2025
Skills
- Problem-Solving
- High Energy Attitude
- Flexible Schedule
- Critical Thinking
- Customer Relations
- Cardiopulmonary Resuscitation
- Advanced Life Support
- Infection Control
- Medical Terminology
- Attention to Detail
Certification
- RSA Certification
- First AID - Complete
- Cert III - Music Industry
- Cert II - Sport and Recreation
- COVID 19 Hygiene Qualification
- Working with Children Card
Timeline
Event Medic
Westcare Ambulance
10.2023 - Current
Booking Centre Agent and Receptionist
Apex Radiology
10.2022 - Current
Hostess
Mirage Palace
09.2022 - 10.2023
Contact Centre Agent
I-Med Radiology
02.2022 - 08.2022
CUSTOMER SOLUTIONS SPECIALIST
Probe Group
05.2021 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
KFC
02.2018 - 11.2021
High School Diploma -
Lynwood Senior High School
Diploma of Emergency Health Care -
Wilson Medic One
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