Summary
Overview
Work History
Education
Skills
Leadership Experience
Availability
References
Timeline
Generic

Anna Puot Top

Law Student
West End,QLD

Summary

Dedicated legal assistant who learns quickly and brings a positive attitude to the job. Highly skilled at communicating with clients on the phone and in person, with a priority on delivering exceptional customer service in every interaction. Comfortable learning and using new technology that simplifies and improves business operations. Previously worked in other professional services settings and eager to build a long-term career with a law firm

Overview

5
5
years of professional experience

Work History

Lodgement Agent

Hollard Insurance
12.2023 - Current
  • Informed clients of policies and procedures.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved over 20 caller issues quickly and thoroughly.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Created and maintained databases to track and record Agent KPI's/ data.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.

Customer Assistance

Westpac Bank
11.2022 - 9 2023
  • Full-time position at Concentrix

National Call Operator

Ozland Group Solutions
12.2020 - 08.2022
  • Full-time position at Ozland Group Solutions

Educator

Little Bouncing Bears Early Learning Centre
11.2019 - 03.2020
  • Full-time position at Little Bouncing Bears Early Learning Centre

Education

Bachelor of Law -

University of Southern Queensland
Ipswich, QLD
01.2026

High School Diploma -

Bundamba State Seconday College
Bundamba, QLD
04.2001 -

Skills

Critical Thinking

Organizational Skills

Problem-Solving

Clear Communication

Customer service abilities

Leadership Experience

South Sudanese VIC President 

I have been part of the south Sudanese youth committee, where we aim to showcase positivity throughout the communities, being part of this association has helped me with my time management, communication, and public speaking. It’s also helped me connect to people and learn new skills.


BADPOSTURE Management

I not only manage a group of talent musicians plan for the future and look at their long-term career goals, but I also help handle day-to-day tasks for my artists. some of the responsible are:

  • Negotiating contracts and collecting payments for artists
  • Discussing career strategies with artists
  • Scheduling concerts, promotional appearances, interviews, etc.
  • Advocating for an artist's mental and physical health as needed
  • Handling interpersonal conflicts between artists, such as band members
  • Enforcing terms of a contract

Availability

Monday

Tuesday 

Wednesday

Thursday

Friday

References

  • Ozland Group Solution General QLD Manager: Adam, 1300 144 114, noc@ozlandgroupsolutions.com.au
  • Concentrix Services Team leader: Kathryn Macdonald, +61 403 949 565, kathryn.macdonald@westpac.com.au, Level 2 |35 Robina Town Centre Drive, Robina, 4226

Timeline

Lodgement Agent

Hollard Insurance
12.2023 - Current

Customer Assistance

Westpac Bank
11.2022 - 9 2023

National Call Operator

Ozland Group Solutions
12.2020 - 08.2022

Educator

Little Bouncing Bears Early Learning Centre
11.2019 - 03.2020

High School Diploma -

Bundamba State Seconday College
04.2001 -

Bachelor of Law -

University of Southern Queensland
Anna Puot TopLaw Student