Summary
Overview
Work History
Skills
References
Timeline
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Anna Strugnell

Toowoomba,QLD

Summary

I pride myself on being a customer focused individual with over nine years of experience in various customer service roles. I am a self-motivated professional bringing proven leadership, organizational and customer relations skills. I am comfortable independently solving problems and keeping teams on task to handle diverse business requirements.

Overview

6
6
years of professional experience

Work History

Store Manager

Decjuba
09.2022 - 12.2023
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Shift Manager

Aldi
09.2018 - 09.2022
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained professional, organized, and safe environment for employees and patrons.

Assistant Store Manager

Veronika Maine
01.2018 - 09.2018
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Skills

  • Shift Scheduling
  • Staff training/development
  • Sales Strategies
  • Sales professional
  • Delegation
  • Customer Service
  • Cash Management
  • Administration Duties

References

Veronika Maine

Sabrina Mustafa: 0422 794 504, sabrina_mus@yahoo.com

Aldi 

Gregory Dixon: 0426 210 393

Decjuba 

Sarah Brown: 0413 949 588, sarahsmith_221@hotmail.com


Timeline

Store Manager

Decjuba
09.2022 - 12.2023

Shift Manager

Aldi
09.2018 - 09.2022

Assistant Store Manager

Veronika Maine
01.2018 - 09.2018

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Anna Strugnell