ANNA TATAFU

• Work collaboratively with the Maribyrnong Community Residential Facility, Transitional Support Program team, participants and key stakeholders to develop housing plans that will assist men to transition to safe, stable and affordable housing.

• Provide advocacy, support and practical assistance in housing related areas of focus including: housing debt - bond/s and/or previous Office of Housing debt; applications to the Victorian Housing Register (VHR); access to private rental, social and public housing stock and/or specialist accommodation; assistance with Housing Establishment Funding; and access to crisis accommodation.

• Targeted housing support that will help participants establish and maintain tenancies, liaise with Transitional Housing providers, attend tenancy reviews, and understand relevant legislative requirements and adhere to tenancy agreements.

Work collaboratively with Case Managers, facility staff and Community Corrections staff where applicable to assess and understand participants’ housing histories, develop a housing exit strategy and a planned response that incorporates the aspirations of men on the program

• Initiate activities that will assist participants to access and maintain a home – support with independent living skills, budgeting and managing finance, managing debt, establishment of direct debit/s, managing utilities, furnishing the home, gardening and garden maintenance

• Explore all available medium and long term housing including public, community, social housing and private rental - assist participants to complete and submit Victorian Housing Register applications

• Access targeted funds to assist participants to establish and maintain housing

• Provide support to participants in need of emergency accommodation or in housing crisis – intervene and advocate where required with housing providers.

• Carry out comprehensive risk and needs assessments of the home and family environment and respond appropriately

• To engage positively and pro-actively with key stakeholders including Corrections Victoria, prison and Community Corrections, facility staff, external agencies and support services.

• To engage and build positive and constructive relationships with program participants.

• To deliver services consistent with program guidelines, relevant legislation and funding agreements.

• To maintain appropriate files, records and statistics to facilitate good practice and accountability

• The ability to manage competing priorities in a high-volume work environment • Monthly data is accurately maintained and provided to management as required.

• Other duties as required. Leadership, team work, relationships and supervision

• Work effectively as part of a team, contributing to group outputs and reflective practice.

• Managing a portfolio of over 250 Tenancies in Social Housing and building strong and long lasting relationships to ensure residents housing needs were met
• End to End Tenancy Management which included signing residents up to their new property and working alongside them and their families eliminate the risk of homelessness but working with them and other Support Services to help them manage the responsibilities as tenants
• Liaising with Mental Health services to help manage more difficult tenancies at risk of homelessness
• Advocating with government and non government agencies to ensure the tenant is well supported and or at risk of being in financial hardship
• Annual Inspections for every active tenancy
• Reporting maintenance Issues to the maintenance and facilities team and seeking support with Sustaining Tenancies to offer cleaning and maintenance services to tenants with health issues
• Liaising with Operational Health Therapists to work with clients with disabilities, managing their requests for modifications to their homes if needing and assisting them to seek financial support to have these modifications applied for a better quality of life
• Support residents with their Housing needs and to and assist them with settling into their homes ensuring the home is fit for purpose and to provide the right services to refer them to for extra supports if need be
• Ensuring as a Tenancy Manager - Adherence to Company policies and efficiency under the Residential Tenancies Act, working in a professional manner in line with other legislation, regulation, policies and code of conduct
• Being proactive in my work space and thinking outside the box
• Managing tenancies, Signing up residents and Admin work was a very small part of this role
• This was resident and customer focus
• Working with Support Services with residents with underlying issues at risk of homelessness and harnessing them with knowledge and guidance if where to find support, to make sure they were engaging with these services, and managing their end to end Tenancy requirements and needs.

• Conducting Initial Assessments with potential Tenants living in Emergency Housing
• Having face to face meetings and customer engagement with the customer and their supports to be able to determine to right
• Assessing the immediate need of the client and liaising with their supports to ensure we are providing them with the right accommodation suitable to their individual situation
• Advocating for the immediate needs with Government and non government services eg: Food Assistance, Blankets and sleeping gear, mental health and counselling services
• Childcare providers
• Assisting clients in gaining access to applying for Social Housing and helping them with the end to end processes to ensure they have exhausted all options and opportunities for them to be able to gain Housing within Social Housing, Private Housing or Community Housing
• Working alongside the client and their families with planning to help equip them with what they need to succeed living independently in the community in a healthy home and what that may look like to the client and their families.

• Cold calling and telesales given leads to work with which included calling prospective students and converting leads to current students
• Customer service in a high demanding role
• Being able to connect to individuals who wanted to study and to Guide them into their dream careers by signing them up into courses that aligned with their interests and goals
• KPI targets were highly competitive in terms of student engagement and academic achievement
• Being consistent with work ethic and understanding the importance of following through with enrolling student and also providing advise around government funding and student loans
• Being able to show resistance and adjusting sales pitch to convert customers was always challenging but was something I found to be natural in this role being able to engage in positive conversation showing genuine interest in the customer and their goals and working well with them to find the best suitable course to each individual.

• Managing a team of 8 sales representatives and providing essential training and enhancement of their skills to improve their performance in customer service and sales and targets
• Merchandising and organization of products in the store and making sure the stores products were in order and in a neat and tidy manner
• Keeping staff well informed of their individual tasks and daily targets and working alongside them to reach store targets as needed
• Team building exercises included target activities making sales targets a fun experience while managing the store progress
• Being open to suggestions from staff to improve customer satisfaction and improve sales
• Staff interactions were also encouraged by feedback and recommendations
• It was important to show genuine interest and support to staff members who needed extra support and learning different techniques to use in sales pitching strategies
• Customer service focused and staff oriented with customer care and support to ensure that customers have access to all the necessary services and resources available to help them navigate their needs.