Dynamic and results-oriented Youth Worker with a proven track record at Youth Care Support Services, excelling in program support and emotional support abilities. Leveraged collaboration and advocacy skills to enhance youth development and safety, achieving significant improvements in client outcomes. Expert in crisis response and behavioral interventions, committed to continuous development and mentoring.
Overview
11
11
years of professional experience
Work History
Specialist Housing Case Manager
Inspire Youth and Family services
Brisbane, QLD
05.2024 - 11.2024
Coordinated with other departments to ensure efficient workflow processes.
Provided technical support for customers in resolving complex issues.
Maintained positive working relationship with fellow staff and management.
Participated in ongoing training and compliance activities.
Identified needs of customers promptly and efficiently.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
Organized educational workshops for tenants focused on budgeting skills, conflict resolution techniques, healthy relationships building strategies.
Youth Worker Case Manager
Youth Outreach Service (salvos)
Brisbane, QLD
03.2022 - 05.2024
Assist and support young indigenous people to maintain education and employment
Provide and follow up on referrals to external services for clients.
Provide individual, client-centered case management.
Used calm, positive, and encouraging approach with youth.
Maintained records of program services provided to ensure compliance with regulations.
Collaborated with other professionals to provide comprehensive services to clients.
Educated parents and guardians on available resources in the community that could benefit their child.
Conducted assessments of needs and risk factors among participants in order to develop appropriate interventions.
Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Youth Worker
Integrated Family Youth Services
Brisbane, QLD
02.2015 - 10.2016
Maintain residential support and supervision for four young people in statutory care.
Assist and support life skills development
Prepare meals
Implement safety plans
Provide case management including case notes
Complete emergency intake and referral
Incident reporting
Recreational Activities
Support and supervise family contact.
Support and document positive behavioral strategies.
Transport residents to appointments
Provide practical and emotional support to residents
Work collaboratively with Department of Child Safety Officers, Government departments and necessary agencies
Advocate for young people when neccesary
Residential Youth Worker
Youth Care Support Services
Brisbane, QLD
02.2014 - 02.2015
Maintain residential support and supervision for four young people in statutory care.
Assist and support life skills development
Prepare meals
Implement safety plans
Provide case management including case notes
Complete emergency intake and referral
Incident reporting
Recreational Activities
Support and supervise family contact.
Support and document positive behavioral strategies.
Transport residents to appointments
Provide practical and emotional support to residents
Work collaboratively with Department of Child Safety Officers, Government departments and necessary agencies
Advocate for young people when neccesary
Education
Graduate Certificate in Childhood Trauma - Still in Completion To Be Continued Next Year 2025
Australian Childhood Foundation
10-2023
Diploma of Community Services -
Frontier Technology
Brisbane, QLD
01-2022
DADIRRI Ancient Mindfulness Traditions -
We Al-Li
Brisbane, QLD
01-2021
Certificate 4 in Indigenous Leadership -
AILC
Brisbane, QLD
01-2018
Therapeutic Crisis Intervention Training -
Tafe
Brisbane, QLD
Skills
Program support
Teamwork and collaboration
Continuous development
Willingness to learn
Verbal and written communication
Peer mentoring
Collaboration
Training facilitation
Workload balancing
Coaching and mentoring
Goal setting
Relationship building
Information security
Mobile device management
Social skill development
Mentoring
Program planning
Advocacy
Activity implementation
Employment assistance
Crisis response expertise
Emotional support abilities
Behavioral interventions
Emotional support
Conflict de-escalation
Conflict mediation
Crisis response
Safety monitoring
Youth development
Timeline
Specialist Housing Case Manager
Inspire Youth and Family services
05.2024 - 11.2024
Youth Worker Case Manager
Youth Outreach Service (salvos)
03.2022 - 05.2024
Youth Worker
Integrated Family Youth Services
02.2015 - 10.2016
Residential Youth Worker
Youth Care Support Services
02.2014 - 02.2015
Graduate Certificate in Childhood Trauma - Still in Completion To Be Continued Next Year 2025
Mental Health & Development Intake Worker at Linck Child Youth & Family ServicesMental Health & Development Intake Worker at Linck Child Youth & Family Services