Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Anna Vo

Summary

I am a motivated team member that is highly organise with excellent communication skills and a strong work ethics. Demonstrated ability to thrive in team environments and skilled in customer engagement, problem solving, and various software operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Member (Dessert Department)

DuoDuo
08.2022 - 02.2025
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
  • Demonstrated high attention to detail, organisation and management of multiple tasks and projects simultaneously.
  • Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Team Member

McDonald's
12.2017 - 02.2020
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Skilled at working independently and collaboratively in a team environment.
  • Reconciled daily summaries of transactions to balance cash drawers.

Education

Diploma - Laboratory Technology (Food)

TAFE NSW
NSW
12-2025

Bachelor of Nutrition Science -

Australian Catholic University
2022

Higher School Certificate -

Canterbury Girls High School
2017

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Data Entry
  • Problem-Solving
  • Money Handling
  • Complaint resolution
  • Attention to Detail
  • Positive Attitude

Certification

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Adobe
  • Google Mail
  • Zoom

References

Can be provided upon request.

Timeline

Team Member (Dessert Department)

DuoDuo
08.2022 - 02.2025

Customer Service Team Member

McDonald's
12.2017 - 02.2020

Higher School Certificate -

Canterbury Girls High School

Diploma - Laboratory Technology (Food)

TAFE NSW

Bachelor of Nutrition Science -

Australian Catholic University

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Anna Vo