Annabel Dolan
Gold Coast,QLD
Summary
Organized and dependable women successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills.
Overview
7
7
years of professional experience
Work History
Checkout Operator
New World
Ashburton New Zealand
03.2018 - 12.2020
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Answered incoming calls to offer information and direct individuals to correct personnel.
Hairdressing Apprentice
Dna Hairdressing
Ashburton New Zealand
02.2021 - 03.2023
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Educated customers on products to maximize benefits.
- Assisted hair stylists with colour work by applying base colours and toners.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered over 20+ phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and colour options.
- Worked alongside another employee with our social media
Administrator/ Traffic Training Coordinator
ACTA Group
Burleigh Heads, QLD
04.2023 - Current
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized weekly staff meetings and logged minutes for corporate records.
- Organised on the job work placement for our students
Education
Ashburton College
Ashburton, NZSkills
- Able to work in fast/busy environment
- Multitasking
- Customer Service Standards
- Great Active Listening Skills
- Computer and phone skills
- Money handling
- Great Communication
- Self and time management
- Amazing teamwork
- Great self presentation
- Experienced with Microsoft Office
References
- Kim Reed (owner of dna Hairdressing)
Email: dnahairdressing@extra.co.nz
Phone: +64 27 697 1300
- Tabitha Parsons ( Admin Manager ACTA Group)
Phone: 0452 232 217
Sarah Dicker (Compliance Manager ACTA Group)
Phone: 0427 009 609
Timeline
Administrator/ Traffic Training Coordinator
ACTA Group
04.2023 - Current
Hairdressing Apprentice
Dna Hairdressing
02.2021 - 03.2023
Checkout Operator
New World
03.2018 - 12.2020
Ashburton College