Annabel Francis
Perth,WA
Summary
Experienced professional with over 5 years in customer service and sales across logistics, banking, and retail sectors. Skilled in building client relationships, exceeding sales targets, and handling administrative tasks like data entry, analytics and reporting. Recently expanded my expertise with hands-on hospitality experience in a regional bar/motel in Australia, where I managed bartending, restaurant service and housekeeping. Known for strong communication, organizational skills, and a passion for delivering excellent customer experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Lake King Tavern Motel
Lake King, WA
07.2024 - 11.2024
- Housekeeping: Room cleaning, bed-making, laundry, maintaining cleanliness and hygiene standards, inventory management.
- Bar: Drink preparation, stock management, customer service, POS operation, cash handling, knowledge of beverages.
- Restaurant Service: Table setting, order taking, food delivery, customer interaction, menu knowledge, multitasking.
Customer Support Specialist
CBA BankWest
Perth
01.2024 - 07.2024
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies
- Provided training for new team members, promoting best practices in customer support operations
Sales Executive and Customer Service
DHL Logistics
Ireland
09.2021 - 11.2023
- Cold called new prospects to persuade them to purchase company products and services
- Managed accounts within an assigned territory with a customer base over 500+ business accounts
- Open new accounts and fully onboarded the customer and ensure they trade profitably
- Followed a contact strategy to build a strong relationship to ensure the account performs and grows to its maximum potential and minimising opportunities for competitors to gain business
- Identified and escalated priority issues and provided follow up support when necessary
Customer Service Representative
Harvey Norman
03.2020 - 09.2021
- After sales support
- Facilitated complaint calls and de escalation of complaints
- Liaised with customer and other departments in order to process repair requests/service requests
- Provided team training
Customer Service Representative
Allied Irish Bank
01.2019 - 01.2020
- Managed credit card statement queries and payments
- Handled transaction queries and investigated fraudulent activity
- Handled various customer queries and managed customer queries at first point of contact
Education
Honours - Leaving and Junior Certificate
Skerries Community College
01.2018
References
References available upon request.
Hobbies and Interests
- Travel
- Fitness/Sports
- Volunteering
Relevantqualifications
RSA and National Police Clearance.
Timeline
Hospitality Worker
Lake King Tavern Motel
07.2024 - 11.2024
Customer Support Specialist
CBA BankWest
01.2024 - 07.2024
Sales Executive and Customer Service
DHL Logistics
09.2021 - 11.2023
Customer Service Representative
Harvey Norman
03.2020 - 09.2021
Customer Service Representative
Allied Irish Bank
01.2019 - 01.2020
Honours - Leaving and Junior Certificate
Skerries Community College