Grace Missenden
Albany Creek,QLD
Summary
Offering strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment. Brings foundational understanding of customer service and operational tasks.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Hospitality Worker
Carpe Diem Cafe
04.2024 - Current
- 1 year of experience in working at a café.
- An active member in my Catholic school community participating in the Mercy Action programs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
Education
High School - Year 10
All Hallows School
Brisbane, QLD2027
Skills
- Punctual
- Trustworthy
- Efficient at following directions
- Excellent communication
- Cleaning and sanitizing
- Customer satisfaction
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- POS system operation
- Multitasking Abilities
Availability
- Monday – Friday – 4:00pm – latest hour
- Sunday – All day
- Holidays- Any day or time
Timeline
Hospitality Worker
Carpe Diem Cafe
04.2024 - Current
High School - Year 10
All Hallows School
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