Summary
Overview
Work History
Education
Skills
Qualifications and Certifications
Accomplishments
Timeline
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Annabella Reid

Summary

I am a collaborative, reliable, dedicated and passionate worker and am able to follow instructions and implement them efficiently. I have good communication skills and love to meet and interact with new people. I am able to work both independently collaboratively with others in a team environment to achieve something new together. I love the outdoors and learning new skills and have been praised many times on my good costumer service and satisfaction.

Overview

3
3
years of professional experience

Work History

Retail Sales Assistant

Glassons
08.2023 - Current
  • Greet customers and help with product questions, selections, and purchases.
  • Use POS system to process sales, returns, online orders, and gift card activations.
  • Organise store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assist customers with prompt and polite support in person and via telephone.
  • Work closely with shift manager to solve problems and handle customer concerns.
  • Help customers complete purchases, locate items, and join reward programs.

Waitress

Shop Eight Café And Store
06.2022 - Current
  • In this role I am responsible for serving customers, taking and presenting orders, seating customers, clearing tables and working as part of a team. I love interacting with both my work colleagues and customers and tried my hardest to ensure every customer had an positive and enjoyable experience.
  • Ensure to remain calm and poised when dealing with difficult customers or during busy shifts.
  • Keep server areas clean and stocked to increase efficiency while working tables.

Team Member

IGA Mount Eliza
02.2021 - 07.2023
  • This job taught me responsibility and confidence when serving customers, and collaborating and working as part of a team
  • Sticking to a routine was key to this job, and I learned the importance of being organised, following a process and serving customers well to ensure complete satisfaction.
  • I worked alongside my manager and co-workers to ensure the store was successful and that customers were delighted.
  • Kept work areas clean, organised, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.

Team Member

The Fish Shop
07.2020 - 01.2021
  • worked in the kitchen alongside other team members
  • Taught me organisation, following a process was key to success as often there were multiple orders to fulfil under time pressure
  • This job taught me problem solving and I came up with some ways to improve the process to make the orders flow more efficiently
  • learned the importance of communication between co-workers.

Education

Bachelor of Arts -

Monash University
2023

Toorak College
2022

Kambala Girls School
Sydney, NSW
2017

Skills

  • Time management
  • Ability to work under pressure
  • Team work
  • Problem solving
  • Stocking and Replenishing
  • Cash Register Operation
  • Customer service

Qualifications and Certifications

- Victorian RSA - Online 

- Barista basics

- Wine knowledge 

- Beer knowledge

- Cocktail and spirits knowledge 


Accomplishments

    During my school education, I excelled in both education, sport and art and found passions for the things I was doing. In my last year of school (2022) I became sport captain for multiple sports where I learned the importance of organisation and communication.

Timeline

Retail Sales Assistant

Glassons
08.2023 - Current

Waitress

Shop Eight Café And Store
06.2022 - Current

Team Member

IGA Mount Eliza
02.2021 - 07.2023

Team Member

The Fish Shop
07.2020 - 01.2021

Bachelor of Arts -

Monash University

Toorak College

Kambala Girls School

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Annabella Reid