Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Annabelle Estano

Herston,Queensland

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Loans.com.au/Firstmac
08.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Origin Energy
04.2022 - 07.2022
  • Exceeded goals through effective task prioritization and great work ethic.
  • Process Government Grants, CentreLink Discounts and Deferral request.
  • Schedule disconnections and process payments over the phone.
  • Handle account details change through CRM/Salesforce

Customer Service Associate

JPMorgan Philippines
11.2021 - 03.2022
  • Collaborated on the implementation of collection strategies with collections, risk and fraud teams.
  • Handling Merchant accounts and process transfers.
  • Do compliance and Verification checks


Education

Certificate IV - Hospitality Administration And Management

Gamma College
Brisbane, QLD
04.2024

Skills

  • Upselling Products and Services
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Interpretation and Translation Services
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Customer Account Management
  • Credit Card Payment Processing

Timeline

Customer Service Representative

Loans.com.au/Firstmac
08.2022 - Current

Customer Service Representative

Origin Energy
04.2022 - 07.2022

Customer Service Associate

JPMorgan Philippines
11.2021 - 03.2022

Certificate IV - Hospitality Administration And Management

Gamma College

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Annabelle Estano