Anna Dominique Acac
Earlwood
Summary
- Multi-talented Club Supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
- Worthy performance when opportunity was given to assist Gaming Department with administrative work
- High powered team leader who effectively motivates staff members through continual guidance, physical support, direction, development and coaching.
- Conducting training sessions for staff members to ensure consistency in policies and procedure
- Experienced in fixing machine and system errors through self training and research.
- Dedicated in providing support to Line Management, through daily challenges in operations
- Always in pursuit of excellence and consistency through making innovative changes
- An advocate of sustainable success through empowering staff members to perform to the best of their abilities
Overview
13
13
years of professional experience
Work History
Club Supervisor (Gaming)
Canterbury Hurlstone Park RSL Club
06.2018 - Current
- Intensive and extensive training within the Gaming Department
- Developed team communications and information for gaming meetings.
- Worked with internal and external customers to understand needs and provide essential services.
- Set the standard for Gaming Team Leaders
- Continual guidance for Gaming Mentors on how to train and induct new recruits to meet and exceed club expectations
- Conducted briefing sessions on shift
- Increase communication between management and staff
- Provided necessary support to Duty Managers and the Gaming Department on shift
- Easing pressure off Duty Managers through dealing with situations at hand
Gaming Team Leader, VIP Host, Gaming Mentor, Loyalty Host
Canterbury-Hurlstone Park RSL Club
06.2015 - 06.2018
Gaming Team Leader
- Set the standard for gaming attendants
- Providing training and feedback to the department transitioning to the new IGT Advantage Club System
Loyalty Host (former position)
- Master of Ceremonies on gaming and members' promotions
- VIP arrival: meeting and greeting of all top tier members
- Consistent and continual provision of feedback from customers to management
Restaurant Manager
Green Peppercorn
10.2014 - 02.2015
Customer Service Leader
Earlwood Bardwell Park RSL Club
10.2010 - 01.2014
Education
High School Diploma -
Dole Philippines School
Polomolok, South Cotabato PHILIPPINES2007
Bachelor of Arts - Interdisciplinary Studies
Ateneo De Manila University
Quezon City, Metro Manila PHILIPPINESDiploma - Leadership And Management (Ongoing)
CHP School Of Hospitality
Hurlstone Park, NSWBachelor of Laws (Ongoing)
University Of New England
Sydney, NSWSkills
- Management background and experience
- Public Speaker
- Multi-skilled (Gaming, Food and Beverage, Promotions)
- Disciplined
- Ability to forsee and prepare for all eventualities
- Training and experience in conflict resolution
- Excellent written and verbal communication
- High emotional intelligence
- Well-mannered
- Graceful conduct
- Reliable and punctual
- Neat, clean and professional appearance
- Excellent rapport with internal and external customers
- Well-spoken and charismatic
References
Earlwood Bardwell Park RSL Club:
Colin McWilliams, Gaming Manager (02) 9335 9999
Green Peppercorn Group:
Karla Praseuth, Former owner 0411 054 900
Canterbury Hurlstone Park RSL Club:
Nathaniel Schryver, former Assistant Gaming Manager 0416 264 002
Timeline
Club Supervisor (Gaming)
Canterbury Hurlstone Park RSL Club
06.2018 - Current
Gaming Team Leader, VIP Host, Gaming Mentor, Loyalty Host
Canterbury-Hurlstone Park RSL Club
06.2015 - 06.2018
Restaurant Manager
Green Peppercorn
10.2014 - 02.2015
Customer Service Leader
Earlwood Bardwell Park RSL Club
10.2010 - 01.2014
High School Diploma -
Dole Philippines School
Bachelor of Arts - Interdisciplinary Studies
Ateneo De Manila University
Diploma - Leadership And Management (Ongoing)
CHP School Of Hospitality
Bachelor of Laws (Ongoing)
University Of New England
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