Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annalia Gobbo

Canberra

Summary

As an experienced Account Manager at Southern Cross Austereo, I have managed a diverse portfolio of direct and agency clients at both local and national levels. My role has centred on delivering tailored advertising campaigns that drive real business outcomes, while fostering strong, long-term client relationships. I excel in account management, client communication, and campaign coordination, consistently ensuring client expectations are met through clear communication, strategic planning, and timely execution.

My strengths lie in relationship building, customer service, and understanding client objectives to align solutions that support business growth. I have proven to manage multiple accounts simultaneously while delivering exceptional service and results. Through regular reporting and analysis, I provide insights that help optimise campaign performance and ensure continuous improvement.

Before this, I spent nine years with the JPL Group in luxury retail, developing high-level sales capabilities and leadership experience. Combined with over a decade of customer service expertise, I have refined my interpersonal, negotiation, and problem-solving skills to a high professional standard.

I am now seeking a marketing position where I can continue to grow and evolve as a marketing professional while contributing meaningfully to the success and growth of an organisation. I bring with me a strong foundation in sales, client management, and strategic thinking, ready to add value in a dynamic marketing environment.

Overview

9
9
years of professional experience

Work History

Account Manager

Southern Cross Austereo/Channel 10
01.2024 - Current
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favourable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Monitor and assess live marketing campaigns on multiple platforms.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.

Sales Associate / Assistant Store Manager

Angus & Coote – JPL
01.2019 - Current
  • Staff management including performance management.
  • Assisting in supervision of daily operations within the store including opening and closing procedures
  • Liaising with senior management, measuring, and upkeeping goal achievements, determining and working to areas of improvement.
  • Training new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulation.
  • Ensure store is working to defined KPIs while managing and working to personal KPIs.
  • Working on multiple tasks while remaining adaptable and flexible
  • Handling and management of high price point stock and sales
  • Stock management including and receiving checks and stock takes
  • Encouraging and upselling customers to make additional purchases by recommendation of relevant items.
  • Assisting dissatisfied or distressed customers to resolve complaint while handling refunds and exchanges.
  • Utilizing knowledge of products and services to make recommendations according to customer needs

Office Manager /Front Desk Receptionist

Southern Cross Austereo/Channel 10
09.2023 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Office Manager / Customer Service Specialist

Turnkey Creations
12.2022 - 08.2023
  • Actively participated in team meetings offering suggestions to improve operational efficiencies.
  • Effectively liaised with clients using demonstrated excellent verbal and written communication skills.
  • Generation and submission of reports summarizing daily activities to management team.
  • Navigated multiple computer systems and applications utilizing relevant policy and procedure to source relevant information.
  • Coordinated and collaborated with carrier representatives to issue shipping and delivery instruction.
  • Provided exceptional service and care to clients in a fast-paced call center environment.
  • Created various company resources such as FAQs documents or instructional documents for employees.
  • Ad-hoc admin tasks

Guest Service Agent

Peppers Gallery Hotel
08.2022 - 12.2022
  • Greet all guests and assist them with check-in and check-out
  • Respond to all guest questions and requests
  • Answer and forward phone calls
  • Manage guest bookings and reservations
  • Assist with administrative and clerical tasks as needed

Sales Associate

Beds n Dreams
10.2020 - 09.2022
  • Worked with and sold high-ticket items.
  • Applied product and promotional knowledge when making recommendations to customers.
  • Maintained knowledge of current store promotions and highlighted sales to better assist customers
  • Built trusting relationships with potential customers by providing helpful advice on product selection.
  • Completed start and end of day store procedures including cash counting and invoice management.
  • Performed cleaning tasks, keeping store neat and organized and in line with COVID-19 ACT Government policy, law changes and procedures.

Sales Associate

Prouds – JPL
01.2018 - 01.2019
  • Drove sales through building successful customer relationships and utilizing suggestive selling techniques
  • Highlighted new products and company promotions during sales pitches.
  • Supported marketing initiatives by distributing promotional materials in store.
  • Trained and mentored new employees on company policies and strong sales techniques.

Sales Associate

Goldmark – JPL
09.2016 - 01.2018
  • Generated leads and located opportunities for market expansion and business growth
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Used knowledge of company products and services to recommend solutions to customers
  • Worked too and achieved merchandising standards by keeping store stocked and products faced

Education

Bachelor Of Business - Marketing, Visual Communication Design

University of Canberra
Canberra, ACT
12.2023

Lake Tuggeranong College
Canberra, ACT
12.2018

Skills

  • Business Administration
  • Time Management
  • Supply management
  • Sales Strategies
  • Project management
  • Business development and planning
  • Account management
  • Teamwork and collaboration
  • Client relations
  • Relationship building and management

Timeline

Account Manager

Southern Cross Austereo/Channel 10
01.2024 - Current

Office Manager /Front Desk Receptionist

Southern Cross Austereo/Channel 10
09.2023 - 01.2024

Office Manager / Customer Service Specialist

Turnkey Creations
12.2022 - 08.2023

Guest Service Agent

Peppers Gallery Hotel
08.2022 - 12.2022

Sales Associate

Beds n Dreams
10.2020 - 09.2022

Sales Associate / Assistant Store Manager

Angus & Coote – JPL
01.2019 - Current

Sales Associate

Prouds – JPL
01.2018 - 01.2019

Sales Associate

Goldmark – JPL
09.2016 - 01.2018

Bachelor Of Business - Marketing, Visual Communication Design

University of Canberra

Lake Tuggeranong College
Annalia Gobbo