Annaliese Olsen
52/12 Tenth Avenue, Maylands
Summary
Dedicated and driven individual seeking full-time opportunities in the Customer Service Industry. Strong work ethic and passion for providing exceptional customer experiences. Eager to contribute to a team-oriented environment, motivated by challenges and committed to delivering high-quality service. Aiming to leverage skills and enthusiasm to make a positive impact in a customer-focused role.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Cash Converters
12.2024 - Current
- Responded to customer requests, offering excellent support and solutions to suit customers needs
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answering Inbound calls, transferring calls to different departments and completing outbound calls
- Changing schedules, making adjustments for customer requests
- Taking payments through manual and automated online systems
- Raising hardship requests for short term and long term arrangements
- Customer service, helping customers with accounts, disputes or complaints
SALES ASSISTANT
Vintage Cellars
01.2023 - 09.2024
- Working the registers, using the pos system, and eftpos machine
- Closing and opening the store, managing float in/out
- Restocking spirit, wine and beer on all shelves and cabinets
- Greeting customers walking in and out
- Customer complaint resolution.
- Merchandising/completing planograms
- Answering inbound calls, fulfilling click and collects
SALES ASSISTANT
BWS
06.2022 - 01.2023
- Working the registers, using the pos system, and eftpos machine
- Closing and opening the store, managing float in/out
- Restocking spirit, wine and beer on all shelves and cabinets
- Greeting customers walking in and out
- Customer complaint resolution
- Assisted with training new staff.
CASHIER
Harvey Norman
02.2022 - 06.2022
- Operating pos system, and keep the till balanced
- Putting through refunds, cheques and exchanges
- Greeting customers, walking in and out of the store
- Closing the store, managing banking and float in/out.
SALES ASSISTANT
FANTASTIC FURNITURE
09.2021 - 02.2022
- Operating cash register, using the pos system and eftpos machine
- Keeping the store clean, doing tasks such as wiping surfaces and vacuuming
- Answering phones, processing orders and serving customers
- Restocking the showroom, making sure showroom is full for display
- Checking stock for customer in warehouse, helping close the store and with banking.
BEVERAGE ATTENDANT
RAC ARENA
05.2021 - 09.2021
- Serving alcoholic beverages, food and snacks
- Working the cash register, pos system and eftpos machine
- Keeping the bar clean and tidy whilst restocking shelves.
SALES ASSISTANT
INSPIRATIONS PAINT
08.2020 - 05.2021
- Restocking shelves, and racks with latest merchandise
- Answering incoming calls from customers regarding product and stock information
- Assisted customers in the store, and operated cash register
- Using the tinting machine to process orders and keeping the workplace clean.
Education
High School Diploma -
CYRIL JACKSON, SENIOR CAMPUS
01-2018
Skills
- Rapidly acquires new skills
- Effective communication
- Customer engagement
- Innovative problem-solving methods
- Revenue generation
- Cross-functional team collaboration
- Skilled in scheduling and organizing time
- Flexibility in changing environments
References
- Jeremy Sneddon: 0426 223 401
- Maggie McGregor: 0410 235 585
- Theo Myers: 0424 235 021
Timeline
Customer Service Officer
Cash Converters
12.2024 - Current
SALES ASSISTANT
Vintage Cellars
01.2023 - 09.2024
SALES ASSISTANT
BWS
06.2022 - 01.2023
CASHIER
Harvey Norman
02.2022 - 06.2022
SALES ASSISTANT
FANTASTIC FURNITURE
09.2021 - 02.2022
BEVERAGE ATTENDANT
RAC ARENA
05.2021 - 09.2021
SALES ASSISTANT
INSPIRATIONS PAINT
08.2020 - 05.2021
High School Diploma -
CYRIL JACKSON, SENIOR CAMPUS
Similar Profiles
Billy ChuBilly Chu
Customer Service Officer at Cash ConvertersCustomer Service Officer at Cash Converters
Nicholas EgelNicholas Egel
Buys (Pawnbroking) Team Leader at Cash Converters Burwood EastBuys (Pawnbroking) Team Leader at Cash Converters Burwood East
Sarah BennettaSarah Bennetta
Financial Services Manager at Cash ConvertersFinancial Services Manager at Cash Converters
Atiquel HaqueAtiquel Haque
Pizza Chef at Embers WoodfiredPizza Chef at Embers Woodfired
Joaquin Prieto OyarzunJoaquin Prieto Oyarzun
Construction Site General Labourer at Flory Homes CompanyConstruction Site General Labourer at Flory Homes Company