Summary
Overview
Work History
Education
Skills
Timeline
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Annalin Smith

Fortitude Valley,QLD

Summary

Friendly and passionate professional with an entrepreneurial spirit having gained over 5+ years experience in customer facing roles from retail to the corporate world. Core competencies include excellent communication and problem-solving skills with an ability to make good decisions in a busy environment. I am a motivated individual, have an openness to learn and handle tasks with efficiency and accuracy.

Overview

4
4
years of professional experience

Work History

Head Barista and Supervisor

Plant Vibes Cafe
02.2024 - Current
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by maintaining strong relationships and consistently delivering high-quality beverages.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.

Barista

Donut King
07.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Content Moderator

Concentrix
12.2021 - 05.2023
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.

Insurance Agent

AA Insurance Ireland
10.2020 - 11.2021
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.

Education

Academy Diploma - Social Media Marketing

UCD Professional Academy
Dublin, Ireland
06.2022

Diploma of Social Studies - Psychology And Social Studies

Dundrum Further Education
Dublin, Ireland
05.2021

High School Diploma -

Wesley College Dublin
Dublin, Ireland
05.2018

Skills

Time Management

Team Building

Emotional Intelligence

Self-Directed Leadership

Exceptional Customer and personal Service

Strong Communicator

Ability to work under pressure

Adaptive and Creative

Timeline

Head Barista and Supervisor

Plant Vibes Cafe
02.2024 - Current

Barista

Donut King
07.2023 - 01.2024

Content Moderator

Concentrix
12.2021 - 05.2023

Insurance Agent

AA Insurance Ireland
10.2020 - 11.2021

Academy Diploma - Social Media Marketing

UCD Professional Academy

Diploma of Social Studies - Psychology And Social Studies

Dundrum Further Education

High School Diploma -

Wesley College Dublin

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Annalin Smith