Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
references
Timeline
Generic

Annalisa Cenciarelli

Mullaloo

Summary

Friendly and reliable worker offering unmatched customer service and workplace focus. Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.

Hardworking Professional:

  • Committed to delivering excellence in every task with a strong work ethic.

Fast Learner:

  • Demonstrated ability to quickly grasp new concepts and adapt to changing work environments.

Dedicated Performance:

  • Once I understand a task, I am dedicated to consistently delivering high-quality results.

Friendly


Overview

4
4
years of professional experience
1
1
Certification

Work History

IGA- Checkout Operator and Supervisor

Mullaloo IGA
12.2020 - Current


  • Implemented more efficient cash-handling procedures, reducing errors and improving overall financial accuracy
  • Recognised for dedication and leadership qualities, leading to promotion from Checkout Operator to Supervisor
  • Efficiently operated cash registers
  • Ensured a positive customer experience through excellent communication and customer service skills
  • Addressed and resolved customer inquiries, concerns, and issues promptly and satisfactorily
  • Supervised and supported checkout operators, providing guidance
  • Managed cash registers, including counting tills, preparing deposits, and ensuring accurate financial transactions
  • Assisted with stock management, restocking shelves, and maintaining a well-organised store layout
  • Conducted regular cleaning tasks, including sanitising equipment and ensuring a tidy working environment
  • Strong leadership and team management abilities
  • Accurate cash handling and financial management
  • Multitasking in a fast-paced retail environment
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

Bottle Shop

Cellerbrations
12.2023 - 07.2024
  • Demonstrated a strong work ethic by consistently arriving on time, meeting deadlines, and performing tasks with minimal supervision while maintaining focus on quality and safety.
  • Supported environmental sustainability efforts through responsible use of resources, appropriate recycling practices, and waste reduction techniques.
  • Conducted routine inspections of bottles for defects, guaranteeing consistent product quality for customers.
  • Demonstrated flexibility in adapting to changes in production schedules or job assignments when necessary to meet business needs.

Waitress

DAT'S Amore -Italian Cafe
02.2022 - 04.2022
  • Recognized for delivering prompt and courteous service, resulting in high customer satisfaction
  • Implemented a streamlined table turnover system, reducing wait times during peak hours
  • Provided exceptional customer service, assisting patrons with menu choices and processing orders
  • Maintained clean and organized dining areas by promptly cleaning tables and restocking items
  • Efficient multitasking in a fast-paced restaurant environment
  • Accurate order processing and cash handling
  • Detail-oriented in maintaining cleanliness and presentation


Education

Bachelor Degree - Psychology, Criminology And Justice

Edith Cowan University
Joondalup, WA
09.2024

High School Diploma -

Ocean Reef Senior High School
Ocean Reef, WA
02.2019

Skills

  • Fluent in Italian and English
  • Point of Sale System Operations
  • Retail Merchandising
  • Display Setup
  • Liquor Law Compliance
  • Retail Transactions
  • Team Contribution
  • Product Restocking
  • Money Handling
  • Merchandise Stocking
  • Working under Pressure
  • Organizational Skills
  • Problem Solving Abilities
  • Balancing Cash Drawers
  • Handling Returns and Exchanges
  • Operating Cash Registers
  • Teamwork and Collaboration

Accomplishments

  • Supervised team of 4-5 staff members.
  • Used Microsoft Excel
  • Completed Certificate courses in Hospitality and Sport
  • Responsible Service of Alcohol (RSA) certificate
  • Certificate of completion ECU Psychology Industry Connect Project

Certification

  • Hospitality Certificate II
  • Coffee Barista Certificate
  • Certificate of Merit for Children, Family and the Community
  • Sport and Recreation Certificate II
  • RSA

references

Tacey Clarke- IGA Manager 

Mobile: 0421442522 



Wendy Hotchkiss- Cellarbrations Manager

Mobile: 0431790461






Timeline

Bottle Shop

Cellerbrations
12.2023 - 07.2024

Waitress

DAT'S Amore -Italian Cafe
02.2022 - 04.2022

IGA- Checkout Operator and Supervisor

Mullaloo IGA
12.2020 - Current

Bachelor Degree - Psychology, Criminology And Justice

Edith Cowan University

High School Diploma -

Ocean Reef Senior High School

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Annalisa Cenciarelli