Bear Fan
Surfers Paradise,QLD
Summary
Dedicated professional with expertise in customer loyalty programmes and service prioritisation. Adept at responding to all guest enquiries and providing excellent customer service. Fluent in English and Mandarin, facilitating effective communication in diverse environments. Committed to enhancing customer satisfaction and fostering long-term relationships.
Overview
4
4
years of professional experience
Work history
Checkout operator
Coles
Gold Coast, Queensland
08.2025 - Current
- Exceptional customer service skills and a genuine passion for creating memorable guest experiences
- Attention to detail and the ability to anticipate and meet guests' needs
- Computer literacy in Microsoft Excel and Word
Restaurant Waiter
Yum Cha Cuisine
01.2022 - Current
- Cultivated warm relationships with regular customers.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
OOTOYA
06.2021 - 01.2022
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Business And Enterprise - Aviation Management
Southern Cross University
Diploma of Commercial Pilot Licence - Aviation
Airways Aviation
Skills
- Customer loyalty programs
- Service prioritization
- Respond to all guest enquiries
- Provide excellent customer services
- Fluent in English and Mandarin
Languages
Chinese (Mandarin)
Native
English
Fluent
Japanese
Beginner
Timeline
Checkout operator
Coles
08.2025 - Current
Restaurant Waiter
Yum Cha Cuisine
01.2022 - Current
Restaurant Waiter
OOTOYA
06.2021 - 01.2022
Bachelor of Business And Enterprise - Aviation Management
Southern Cross University
Diploma of Commercial Pilot Licence - Aviation
Airways Aviation
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