Annamaria Palazzo

Managing supplies and inventory, coordinating meetings and events, prioritizing tasks and managing multiple projects, building strong relationships with executives and teams, conflict resolution and negotiation, active listening and problem-solving, calendar management and scheduling, email and phone etiquette, travel planning and logistics, expense reporting and reimbursement, managed events from conception to execution, including catering, logistics, decorations, developed and managed event budgets, timelines and marketing plans.

Assisted the General Manager in overseeing the overall restaurant operation, managed daily activities, supervised and developed a team of 18 staff members, implemented marketing strategies to increase sales and drive business growth, conducted performance evaluations and coached staff to improve performance, key contact with suppliers/vendors, securing key business agreements.

Organize inventory, ordering supplies and cost control, direct sales floor activities, ensuring excellent customer service, oversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating performance, assisted in planning and executing events, conferences, and meetings, coordinated event logistics, including venue selection and catering, worked closely with clients to ensure the event's success.

Managed daily store operations, including staff supervision, customer service, and inventory control, trained new staff members and provided ongoing training and development, assisted with inventory management, ordering supplies, and cost control, developed new and low-performing sales associates, educating them on sales methodologies as they applied to store offerings, supported sales floor by implementing process improvements.

Managed daily operations to ensure high performance, quality, and service standards. Maintained a clean, safe, and organized store to improve the customer experience. Built strong relationships with staff, creating a positive work environment. Oversaw cash handling and deposit records to enhance accuracy and minimize discrepancies.

Managed daily operations to ensure adherence to performance, quality, and service standards. Oversaw cash handling and reconciliations to boost accuracy and reduce discrepancies. Enhanced financial reporting by maintaining precise cash records. Improved customer satisfaction by promptly resolving complaints. Provided mentorship and support to junior staff, fostering their professional development.