ANNA MARIEL P. CANTONA
Brisbane,QLD
Summary
Results-driven Front Desk Supervisor with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
OAKS- MINOR HOTEL GROUP
10.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Monitored staff performance and provided feedback when necessary.
- Resolved conflicts between customers or staff members in a professional manner.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Processed employee time sheets, payroll information and other administrative documents.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Implemented security protocols such as access control systems for entryways into the hotel lobby.
- Facilitated successful front desk operations for high-volume hotel.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
LEGAL ASSISTANT
Office of the General Counsel Metrobank
02.2022 - 09.2022
- to check the past due consumer loans and commercial loans, writing and sending demand letters to client, coordinating with Loans Division and External Counsels, making an SPA, referral letters and collating proper documents needed for legal action, sending and filing of Petition to the court, where the property is located, coordinating with the external counsel whenever there is an auction sale. coordinating with the sheriffs
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Coordinated travel arrangements for attorneys attending out-of-town conferences or depositions.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Answered phones promptly while providing courteous customer service.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
LOANS IT SPECIALIST
Loans Division Metrobank
06.2021 - 02.2022
- My role is encoding the transactions at ALPS/3270 the client’s information and loan transactions
- Encoding the interbank transactions like access in VPN, monitoring the employees access via VPN accommodating the ITSP request of the inter customers
- Running the robot for loans operation transaction, monitoring the robots input and output
- Review diagnostics and assess functionality and efficiency of systems
- Troubleshooting of computer problems.
LOANS PROCESSOR
Loans Division Metrobank
10.2017 - 06.2021
- Encoding the client’s information to the system including the terms of payment and rates
- Printing the client’s debit memos via ALPS
- Checking and verifying the client’s information and signature in their Promissory note and Disclosure Statement
- Check the client’s signatures if legit
- Validation of client’s PNDS and LEADS, Processing the clients payment from principal to interest, processing the client's rebates, booking the loan of the client, renewing the loan of the client, extending the client's loan.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Maintained complete confidentiality of submitted information according to release guidelines.
- UpdatING client account information and records in company databases.
FRONTDESK ASSOCIATE
Hilton Suites and Hotel
03.2015 - 06.2015
- Managed guest check-in and check-out procedures, reservations and payments.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Encouraged guests to participate in rewards programs to promote brand loyalty.
- Responded to inquiries and room requests made online, by phone and via email.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Use proper mail, package and message handling procedures courier mail register and performing cashier related functions like posting charges to guest accounts, raising paid outs currency exchange.
CASHIER
Mcdonalds
03.2015 - 06.2015
- My role is to receive payments by cash, check, voucher, credit cards and debit cards, Issue receipts, refunds or change to customers
- Counting money before and after shifts.
CASHIER
Food Lion #685
03.2014 - 07.2014
- My role is to receive payments by cash, check, voucher, credit cards and debit cards, Issue receipts refunds or change to customers
- Counting money before and after shifts.
Education
Diploma - Engineering Mechanics
Australian Institute of Advance Studies
12-2024
Bachelor of Science in Business Administration major in Management Accounting -
Lyceum of the Philippines University- Cavite Campus
01.2014
Secondary Highschool -
Our Lady of Lourdes Academy
01.2010
Primary grade -
Brgy. Bagong Silang Elementary School
01.2006
Skills
- Ability to easily adapt in the workplace can work as a team and as individual, ability in Microsoft word, excel, multitasking, with good communication skills in oral and written
- Team building and supervision
- Cash control
- Hospitality services
- Training and mentoring
- Problem-solving skills
- POS System Operation
- Cash Handling
- Administrative Skills
- Task Delegation
Timeline
Front Desk Supervisor
OAKS- MINOR HOTEL GROUP
10.2022 - Current
LEGAL ASSISTANT
Office of the General Counsel Metrobank
02.2022 - 09.2022
LOANS IT SPECIALIST
Loans Division Metrobank
06.2021 - 02.2022
LOANS PROCESSOR
Loans Division Metrobank
10.2017 - 06.2021
FRONTDESK ASSOCIATE
Hilton Suites and Hotel
03.2015 - 06.2015
CASHIER
Mcdonalds
03.2015 - 06.2015
CASHIER
Food Lion #685
03.2014 - 07.2014
Diploma - Engineering Mechanics
Australian Institute of Advance Studies
Bachelor of Science in Business Administration major in Management Accounting -
Lyceum of the Philippines University- Cavite Campus
Secondary Highschool -
Our Lady of Lourdes Academy
Primary grade -
Brgy. Bagong Silang Elementary School
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