Anne Conlon
Shepparton,VIC
Summary
I am adept at crisis management and fostering patient well-being, leveraging evidence-based interventions at Goulburn Valley Health to significantly reduce emergency department presentations. My expertise in dual diagnosis and risk management, combined with exceptional communication skills, has empowered diverse client populations. I excel in fast-paced environments, ensuring compassionate, effective care.
I have a strong track record in delivering high-quality patient care in mental health settings. Proven ability to devise and implement effective treatment plans while ensuring patient safety and well-being. Committed to team collaboration and adapting to dynamic healthcare environments. Key skills include crisis management and patient advocacy.
Experienced with patient assessment and care planning in mental health settings. Utilizing therapeutic communication and evidence-based practices to improve patient outcomes and develop strong patient relationships.
Overview
19
19
years of professional experience
Work History
Enhanced Triage Mental Health
Goulburn Valley Health
10.2017 - Current
- Working with clients and families from antenatal to end of life to provide appropriate referrals and support.
- Participating in ongoing professional development opportunities such as workshops, seminars, conferences related to mental health and OT best practices.
- Educating patients and families on mental health conditions, treatments, coping strategies, and available resources.
- Developed strong rapport with patients and families fostering trust and open communication essential for effective treatment plans.
- Advocated for patient rights and maintained a safe, therapeutic environment
- Conducting crisis interventions and de-escalation techniques to ensure patient safety during high-risk situations in the Emergency Department and via phone with police and ambulance
- Delivered compassionate care to diverse populations including children, adolescents, adults, seniors, veterans, LGBTQ+ individuals experiencing a range of mental health issues.
- Using evidence-based interventions via phone that lead to improved overall client strategies to reduce distress and suicidal ideation well-being while adhering to ethical guidelines.
- Maintained accurate documentation of patient progress, treatment plans, and medical histories in compliance with regulatory standards.
- Reduced presentations to Emergency Departments by providing immediate support and crisis planning in conjunction with police and ambulance services
- Maintain strong boundaries and provide supports for colleagues
- Helped patients with cognitive and mental health conditions to improve ability to think, learn and memorize.
Case Manager Occuptational Therapy Level 2
South Australia Health Country Health
09.2010 - 10.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Supervised NGO's who provided additional supports
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Close liaison with psychiatrists in Adelaide via Telehealth re management of clients who were unwell and required hospitalisation or to provide support to clients, families and local hospital staff for management of clients prior to transfer via Flying Doctor.
Occupational Therapist Level 2
Department of Health and Human Services
02.2006 - 09.2010
- Duties as in previous employment
- Improved patient outcomes by implementing individualized treatment plans and monitoring progress.
- Provided education to patients and families on coping strategies, adaptive equipment, and safety modifications.
- Strong support to families dealing with severe mental health diagnosis
- Mentored occupational therapy students during clinical rotations, fostering professional growth and development.
- Coordinated interventions with multidisciplinary treatment team.
- Enhanced overall quality of life for patients with chronic conditions by addressing physical, cognitive, psychosocial, and sensory impairments.
- Adapted environments by making changes to patient homes, workplaces and school environments to promote safety, independence and participation.
- Enhanced patient functionality through evidence-based therapeutic interventions and exercises.
- Use of OT such as Assessment of Motor and Process Skills (AMPS)
- Provision of therapy groups (Art Therapy) and practical teaching groups
Education
Bachelor Teaching - Secondary Teaching
Tasmanian University
Hobart Tasmania12-2003
Bachelor of Commerce - Management/Marketing
University of Tasmania
Hobart Tasmania12-2000
Bachelor of Applied Science - Occupational Therapy
Lincoln Insitute Health Sciences (LaTrobe Uni)
Melbourne Victoria08-1979
Skills
- Excellent communication skills, verbal and written, across a wide-ranging skill and communication levels
- Ability to make immediate decisions re risk and need while engaged with tasks such as telephone counselling
- Strong multitasking and problem solving abilities
- Remaining polite and focused while dealing with abuse, distress, anger and frustration from consumers
- Use of multiple evidence based strategies to provide therapeutic communication and encourage
- Dual diagnosis expertise and risk management for clients with undiagnosed mental health such as PTSD trauma, neuro divergence, drug dependency and intoxication, dementia and other physical and intellectual disabilities
Timeline
Enhanced Triage Mental Health
Goulburn Valley Health
10.2017 - Current
Case Manager Occuptational Therapy Level 2
South Australia Health Country Health
09.2010 - 10.2017
Occupational Therapist Level 2
Department of Health and Human Services
02.2006 - 09.2010
Bachelor Teaching - Secondary Teaching
Tasmanian University
Bachelor of Commerce - Management/Marketing
University of Tasmania
Bachelor of Applied Science - Occupational Therapy
Lincoln Insitute Health Sciences (LaTrobe Uni)
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