Anne Cottier

During my tenure at Amelia Read Psychology, my responsibilities encompassed a wide range of functions, including but not limited to the 2 main areas below.

Practice Management tasks:

• Managed daily practice operations for a team of 6 Allied Health Practitioners across 2 locations.
• Evaluated practice workflows regularly to identify areas for improvement before developing and implementing policies and procedures to ensure efficient and effective workflow for all team members.
• Identified opportunities for additional services or expansion within the practice based on market research analysis.
• Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members. This included the complete leasing, hiring and fit-out and opening of a multidisciplinary clinic.
• Ordered and maintained all inventory for cognitive assessment resources as well as all inventory for day-to-day running of clinic.
• Collaborated with internal and external marketing teams to develop promotional materials that effectively highlighted the practice's unique offerings for the Neurodiverse community.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices including Medicare, NDIS and AHPRA.
• Improved practice revenue through effective financial management, strategic cost reductions and implementation of revenue increasing tiers to the business leading to continual measurable growth of income.
• Oversaw accounting, budgeting, and financial reporting with external parties.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
• Supervised team of 4 office personnel, 6 Allied Health Staff, 20 NDIS Support Workers.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team and company performance and client satisfaction.
• Developed close working relationships with local clinics, stakeholders in the community, schools and local businesses, especially within the medical and NDIS network.

Reception and Admin tasks:

• Managed appointment scheduling, patient records management and billing functions for a team of 6 Allied Health Practitioners across 2 locations as well as coordinating mobile appointments.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Established policies regarding client's privacy rights; safeguarding all confidential information.
• Discussed medical histories and therapeutic goals with clients in effort to provide most effective treating professional and treatment plan.
• Ensured all client files had correct referral, consent and release information.

• Reception duties including but not limited to organising client appointments, complete customer service from initial enquiry to booking and billing as well as follow up care for all patients and ongoing file updates using Genie suite
• Administration duties include ordering stock, organisation of doctors and nurses' bookings and daily clinic, complete knowledge of Genie suite, email communications with patients and suppliers
• Marketing duties included website and SEO upkeep, social media, email marketing creation and distribution and basic graphic design.

• Administration duties including organising client appointments, complete customer service from initial enquiry to booking and billing, processing hicaps and government payments, ordering stock, processing, packing and sending client orders
• Marketing duties included website and SEO upkeep, social media and basic graphic design for marketing collateral.

• Marketing Coordinator for Esteem Media Spa, Dr Terrence Scamp Plastic Surgeon and The Esteem Institute of Cosmetic Aesthetics
• Working closely with Dr Scamp's administration team and the CEO to develop marketing campaigns, drive enquiries and convert these enquiries to sales.