Anne Smith
Summary
I am a university student undertaking a double degree in Business and Creative Intelligence and Innovation at UTS. In my spare time I enjoy travelling, baking and spending time with friends. I describe myself as someone who is fun, compassionate, positive, diligent, loves to learn new things and has a great work ethic. I have experience in customer service, am able to work well in teams and take pride in my work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Target
12.2024 - Current
- Greeted customers upon entry, creating a welcoming atmosphere and ensuring a positive shopping experience.
- Assisted customers with inquiries, providing helpful and accurate information about products, promotions, and store services.
- Efficiently processed sales transactions, including cash, card, and returns, while maintaining a high level of accuracy.
- Supported store presentation by stocking shelves, organising and tidying merchandise, and ensuring product availability.
- Worked closely with team members to ensure smooth store operations and consistently high standards of customer service.
- Demonstrated strong communication skills when interacting with both customers and colleagues, contributing to a friendly and efficient work environment.
Service Team Member
Coles
05.2022 - 12.2023
- Delivered exceptional customer service by assisting shoppers at checkout, processing transactions accurately, and packing groceries efficiently.
- Assisted customers at self-checkout stations, offering guidance and resolving issues to ensure a smooth and positive experience.
- Responded promptly and professionally to customer inquiries, resolving issues and complaints to maintain high customer satisfaction.
- Maintained store presentation by tidying shelves, restocking items, and ensuring the self check out area was clean
- Accurately prepared and packed Click & Collect orders as needed, ensuring they were ready for timely collection.
- Demonstrated strong communication and interpersonal skills while working collaboratively with team members to meet expectations of the store.
- Adapted well to a fast-paced retail environment, managing time effectively and remaining calm under pressure during busy trading periods.
Education
High School Diploma -
ABC Girls School
Skills
- Customer service
- Retail store support
- Payment processing
- Complaints handling
- Processing of refunds and rainchecks
- Medical admin
- Data entry
- Primary school tutoring in Maths and English
- Community volunteer
Certification
Working With Children Check -
Availability
- Mondays
- Wednesdays
- Thursday nights
- Friday mornings
- Weekends
- Available to start immediately
Timeline
Customer Service Assistant
Target
12.2024 - Current
Service Team Member
Coles
05.2022 - 12.2023
High School Diploma -
ABC Girls School