Ekta Devi
Perth,WA
Summary
* Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
* Service-oriented and time management strengths. Effectively coordinate responses to maintain high customer satisfaction by quickly resolving concerns. Bringing almost 3 years of related experience and methodical approach to handling every need.
* Patient offers 3 year track record establishing rapport with clients and exceeding company expectations.
* Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
* Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
kessel mall
Kurukshetra, Haryana
07.2021 - 01.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Communicated information to customers about product quality, value and style.
- Suggested products and services to clients based on individual needs to drive consistent sales.
- Reviewed account and service histories to identify trends and resolve issues.
- Filed completed customer orders to begin processing and facilitate smooth shipments.
- Consulted with customers regarding needs and addressed concerns.
Order Filler
The patron inn.
Kurukshetra, Haryana
05.2018 - 02.2020
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Packaged items with appropriate materials to prevent damage during shipping.
- Prepared products for packaging and shipping according to company specifications.
- Used handheld scanners to key in data for packages.
- Attended company safety meetings to maintain knowledge of new and important information.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Confirmed items picked for orders by keying codes into system.
- Limited damage to products and orders by using care when choosing items.
Education
Bachelor of Commerce - BUSINESS AND LAW
Kurukshetra University
India04.2018
MASTER oF PROFESSIONAL ACCOUNTING - BUSINESS AND LAW
CURTIN UNIVERSITY
WESTERN AUSTRALIA Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Customer Retention Strategies
- Upselling Products and Services
- Order and Refund Processing
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Multitasking and Prioritization
- Responding to Difficult Customers
- English Fluency
- Customer Service
- Calm and Professional Under Pressure
- Creative Problem Solving
- Cultural Awareness and Sensitivity
- Remote Office Availability
- Establishing and Maintaining Customer Relationships
- Teamwork and Collaboration
- Sales and Upselling
- Computer Skills
- Work Prioritization
- Team-Oriented and Cooperative
Languages
English
Professional
Additional Information
i am bilingual and i love to learn more and more languages. As it helps me adapting new culture and environment easily . In addition, i have police clearance certification.
Certification
I am fully vaccinated.
Timeline
Customer Service Assistant
kessel mall
07.2021 - 01.2022
Order Filler
The patron inn.
05.2018 - 02.2020
Bachelor of Commerce - BUSINESS AND LAW
Kurukshetra University
MASTER oF PROFESSIONAL ACCOUNTING - BUSINESS AND LAW
CURTIN UNIVERSITY