Annette Anderson
WALKERSTON,QLD
Summary
At the Duke of Edinburgh Hotel, I excelled in delivering outstanding customer service and maintaining high standards of cleanliness, showcasing my strong communication skills and reliability. I adeptly managed cash, ensured timely food and beverage service, and contributed to event setups, significantly enhancing guest satisfaction.
Overview
8
8
years of professional experience
Work History
Food/Beverage Attendant
Duke of Edinurgh Hotel
Walkerston, QLD
05.2017 - 11.2024
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Assisted other staff members in setting up banquet events according to customer requests.
- Responded quickly to customer complaints or special requests in a professional manner.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Maintained a positive attitude towards coworkers and customers at all times.
- Communicated effectively with kitchen staff regarding customer orders.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
Education
High School Diploma -
Glenmore State High School
Rockhampton, QLD11-1990
Skills
- Phone orders
- Sanitizing
- Reception service
- Drink refilling
- Cleaning
- Spirits restocking
- Table setup
- Register operation
- Menu inquiries
- Timely food delivery
- Bar supply replenishment
- Communication Skills
- Cash Handling
- Reliability
- Beverage Service
Timeline
Food/Beverage Attendant
Duke of Edinurgh Hotel
05.2017 - 11.2024
High School Diploma -
Glenmore State High School
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