Summary
Overview
Work History
Education
Skills
References
Timeline
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Annette Fanning

Bardwell Valley

Summary

Dedicated Customer Service call centre operator with 20 years experience providing quality customer service in a fast-paced /

stressful environment. Interpersonal skills in emergency situations.

Highly competent communicator skilled in multitasking and effectively communicating with others. hardworking, and ready to join my next team

Overview

24
24
years of professional experience

Work History

Customer Experience Agent

13cabs
01.2021 - Current
  • Receiving incoming customer calls and assisting with booking taxi services.
  • Providing accurate information about fare estimates, available vehicles, and estimated arrival times.
  • Assisting customers with inquiries, resolving issues, and ensuring their satisfaction.
  • Collaborating with drivers and dispatch to ensure timely and efficient pickups.
  • Recording customer details and interactions accurately for future reference.

Customer Support Agent

13CABS
01.2010 - 01.2019
  • Providing customer support, making passenger bookings on the 13cabs database Sydney / Coffs Harbour / Blue Mountains / Tamworth
  • Providing assistance for taxi drivers.
  • Query operator assisting drivers over the radio
  • Alarm activation, providing driver assistance in an emergency situations
  • Key Accounts
  • Maintaining spreadsheets

Contact Centre Bookings Agent

Taxi's Combined
03.2006 - 02.2007
  • Handling incoming calls Bookings/ Enquiries / Lost Property / Driver Support
  • Making taxi bookings in Telops booking system.
  • Key Accounts maintaining spreadsheets

Reservations Agent

Avis - Car Rental
01.2001 - 01.2005
  • International and Domestic car rental booking agent. making car rental bookings in a timely manner.
  • Communicating with rental locations worldwide, ensure rental bookings are correctly entered into system.

Education

year 10 ( School Certificate ) -

Bulli High School
01.1988

Skills

  • Problem Solving
  • Ability to Handle Pressure
  • Knowledge Retention and Recall Agents need a good memory in the fast pace of a call center environment
  • Empathy
  • Patience
  • Listening Capacity
  • Speed and Efficiency

References

  • Kathy Hughes, 0411 142 037, 13cabs
  • Erin Orgo, 0410 298 945, 13cabs

Timeline

Customer Experience Agent

13cabs
01.2021 - Current

Customer Support Agent

13CABS
01.2010 - 01.2019

Contact Centre Bookings Agent

Taxi's Combined
03.2006 - 02.2007

Reservations Agent

Avis - Car Rental
01.2001 - 01.2005

year 10 ( School Certificate ) -

Bulli High School

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Annette Fanning