Annette Young
Wallsend
Summary
Dynamic Retail Store Manager with a proven track record at Jeanswest, excelling in customer service and team building. Expert in inventory management and employee training, successfully enhancing customer experiences and driving sales growth. Recognized for developing effective strategies that fostered a positive work environment and improved service processes.
Overview
43
43
years of professional experience
Work History
Night Shift Filler
Woolworths
Cameron Park
09.2020 - Current
- Packed and unpacked items, checking breakables before stocking on shelves.
- Operated pallet jack to transport heavy loads.
- Maintained cleanliness of store aisles and backroom areas.
- Provided customers with assistance in locating requested items in the store.
Retail Store Manager
Jeanswest
Various Locations
05.1994 - Current
- Developed and maintained relationships with regular customers, providing personalised service to encourage repeat business.
- Greeted and assisted customers with product selection, offering personalised shopping advice.
- Trained new team members on product knowledge and customer service techniques.
- Developed strategies for improving customer service processes.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Crew Member/Assistant Shift Manager
McDonalds
Various Locations
01.1982 - 01.2003
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Adhered to health department regulations regarding food handling procedures.
- Resolved customer complaints in a professional manner.
- Cleaned the restaurant area by sweeping the floors, wiping the tables, and emptying the bins.
Education
High School Diploma -
Broadmeadow High
Broadmeadow, NSW01-1985
Skills
- Customer service
- Inventory management
- Visual merchandising
- Sales forecasting
- Employee training
- Team building
Timeline
Night Shift Filler
Woolworths
09.2020 - Current
Retail Store Manager
Jeanswest
05.1994 - Current
Crew Member/Assistant Shift Manager
McDonalds
01.1982 - 01.2003
High School Diploma -
Broadmeadow High
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