Annica Singh
3 Willis Street, Saint Albans,VIC
Summary
Experienced with curriculum development, ensuring educational content meets all necessary standards and engages students. Utilising range of teaching methods to address different learning styles, promoting well-rounded understanding of subjects. Strong understanding of classroom management techniques to maintain productive and respectful learning environment.
Overview
7
7
years of professional experience
Work History
Teacher/Hospitality Teacher/Trainer Assessor
Australian Institute of Technical Training
Melbourne, VIC
06.2024 - Current
- Create and teach engaging lesson plans that follow industry standards and keep students interested.
- Put together assessments to check student understanding and track their progress over time.
- Work with colleagues to improve the curriculum based on what works best and student feedback.
- Use technology in the classroom to make lessons more interactive and support different learning styles.
- Shift between formal and informal methods of teaching to keep students engaged.
- Provide support during training sessions, ensuring smooth delivery of content.
Sales Representative
Mimco- Fashion Retail
Chadstone, VIC
10.2023 - 02.2024
- Engaged customers to identify needs and recommend appropriate products.
- Developed product knowledge to effectively address inquiries and provide solutions.
- Assisted in maintaining inventory levels, ensuring availability of popular items.
- Processed transactions accurately, enhancing customer satisfaction and trust.
- Collaborated with team members to achieve sales targets and improve service delivery.
- Built relationships with customers and community to promote long term business growth.
Sales Representative
Strandbags
Doncaster, VIC
10.2023 - 02.2024
- Conducted market research to stay informed on competitors' offerings and pricing strategies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Exceeded sales targets through effective planning and goal setting.
Security Officer
Wilson Security
Brisbane, QLD
05.2021 - 09.2023
- Monitored access points to ensure security compliance and prevent unauthorized entry.
- Implemented safety protocols, improving overall workplace security awareness among staff.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Customer Service Representative
California Farms (Fuel Station)
Brisbane, QLD
05.2020 - 02.2021
- Delivered exceptional customer service by addressing inquiries and resolving complaints effectively.
- Managed fuel station operations, ensuring compliance with safety and quality standards.
- Assisted customers in selecting products, enhancing their overall shopping experience.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Trained new staff on company policies, operational procedures, and customer engagement techniques.
- Conducted regular inventory checks to ensure product availability and minimize waste.
Customer Service Representative
7-eleven
Brisbane, QLD
04.2018 - 09.2019
- Collaborated with team members to streamline workflow and improve service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Advanced Diploma - Hospitality Management
Quantum Training
Melbourne, VIC07-2024
Certificate IV in Training And Assessment - Teaching
Frontier Institute Of Technology
Glenroy, VIC06-2024
Diploma/ Certificate IV - Hospitality Management/ Commercial Cookery
Spencer College
Brisbane, QLD09-2023
Skills
- Classroom management
- Student engagement/assessment
- Lesson planning
- Student records management
- Faculty collaboration
- Microsoft Excel
- Mail handling
- Relationship building
- Critical thinking
- Public speaking
- Microsoft Word
- Computer proficiency
Languages
English
Punjabi
Hindi
Interests
- Watching Movies and TV Shows
- Music
- I like trying new recipes and food trends
- Historical Exploration
Timeline
Teacher/Hospitality Teacher/Trainer Assessor
Australian Institute of Technical Training
06.2024 - Current
Sales Representative
Mimco- Fashion Retail
10.2023 - 02.2024
Sales Representative
Strandbags
10.2023 - 02.2024
Security Officer
Wilson Security
05.2021 - 09.2023
Customer Service Representative
California Farms (Fuel Station)
05.2020 - 02.2021
Customer Service Representative
7-eleven
04.2018 - 09.2019
Advanced Diploma - Hospitality Management
Quantum Training
Certificate IV in Training And Assessment - Teaching
Frontier Institute Of Technology
Diploma/ Certificate IV - Hospitality Management/ Commercial Cookery
Spencer College