Summary
Overview
Work History
Education
Skills
Patient Information Resources
Accomplishments
Additional Information
Advisory Board Work
Referees
Timeline
Generic

Annie Angle

Croydon North,VIC

Summary

Highly-motivated with desire to take on new challenges. Strong worth ethic, excellent clinical judgement, compassionate, empathetic, adaptable along with exceptional interpersonal skills. Experienced in teleconference patient interviews/assessments and ongoing review calls with an engaging and caring phone manner. Confident at working effectively unsupervised and quickly mastering new skills, but able to ask for help when needed. Devoted to giving every patient/customer a positive experience, a definite team player, as well as ensuring colleagues feel supported, valued and able to be their best self.

Overview

25
25
years of professional experience

Work History

Care Co-Ordinator, CarePoint

Medibank
, Victoria
02.2023 - Current
  • Assist participants to manage their health care at home with the aim to decrease hospital admissions.

Team Leader, Covid Care at Home

Medibank
, Victoria
08.2021 - 02.2023
  • Led a team of non-clinical staff and provided clinical outcomes to care for patients at home with Covid-19.
  • Rostering/timesheets/setting up new programs
  • Offered training and support to keep team members motivated and working toward objectives.
  • Assigned projects and distributed tasks to team members as per area of expertise.

Triage Nurse/Palliative Care Triage Nurse

Medibank
, Victoria
07.2016 - 08.2021
  • Answered incoming patient/carer/public calls, gathering history and symptoms to determine scope of medical complaints and provide appropriate medical dispositions.
  • Educated patients relative to health care urgency and community resources available to meet needs.
  • On-call several nights a week and weekends to take NSW Palliative Care calls to assist patients and their families with complex symptom control and emotional support.

Specialist Palliative Care Nurse

Eastern Palliative Care
Mitcham, Victoria
07.2019 - Current
  • Perform weekly patient assessments.
  • Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
  • Deliver respectful, compassionate care to each patient and family member and guide them in symptom control including pain management, wound care and medication dosing.
  • Coordinate with healthcare team to establish, enact and evaluate patient care plans.

Freelance Health Writer

Australia and UK
12.2001 - Current
  • Written multiple booklets, factsheets and web information over the past 22 years relating to cancer and its treatment and care. (See section further on entitled 'Patient Information Resources' for further details.)

Helpline Nurse

Ovarian Cancer Australia
Melbourne, Victoria
02.2021 - 08.2021
  • Answered incoming patient calls from women with ovarian cancer and their loved ones.
  • Maintained confidentiality in matters related to patient, family and all others calling.
  • Documented services discussed and provided details in electronic medical records.

Specialist Oncology/Palliative Care Nurse Practitioner

St Vincent's Hospital
Melbourne, Victoria
06.2005 - 04.2019
  • Administered chemotherapy and other cancer related drugs to patients as indicated by each Dr.
  • Provided emotional support for patients receiving physically and emotionally taxing treatments.
  • Expertly explained diagnoses to patients, treatment and care in easy-to-understand terminology.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Clinical Nurse Specialist, Palliative Care Line

St Vincent's Hospital
Melbourne, Victoria
09.2014 - 09.2016
  • Answered calls from health professionals regarding all aspects to do with cancer, palliative care and symptom control.

Specialist Oncology Nurse/Health Writer

Cancer Council Victoria
Melbourne, Victoria
11.2005 - 12.2014
  • Provided patients with written information on range of subjects, not limited to side effects from chemotherapy, symptoms, grief, sexuality, cancer types and complimentary therapies.
  • Expertly explained diagnoses to patients and discussed next steps for treatment and care in easy-to-understand terminology.
  • Wrote several patient information booklets and website information for Cancer Council Victoria and Australia.

Nurse Manager/Specialist Nurse Writer

Cancer Research, UK
London, UK
01.1999 - 06.2005
  • Nurse Manager of Cancer Research UK Nurse Helpline
  • Responsible for writing website information and writing up trials for the Clinical trails data base.

Education

General Nursing Certificate - Nursing

Launceston General Hospital
Tasmania
01.1989

Oncology Nursing Certificate, ENB Course 237 - Oncology Nursing

The Royal Marsden Hos[pital
London
07.1991

Care And Management of Persons With HIV/AIDS CERTIFICATE, Enb 934 - HIV/AIDS Nursing

The Lantern Trust
London UK
01.1993

Skills

  • Communication and Team Collaboration
  • Clear Patient/Staff Communication
  • Compassionate and Caring
  • Passion for customer service
  • Clinical Judgement
  • Patient Care Assessment
  • Strong interpersonal skills
  • Verbal and Written Communication
  • Giving Constructive Feedback
  • Relationship Building
  • Excellent Work Ethic
  • Documentation and Reporting

Patient Information Resources

Authored and helped project manage the creation of multiple patient information resources including: 

  • Booklets/Patient information kits
  • Factsheets
  • Website information

Main tasks include: 

  • Sole author
  • In depth patient interviews and liaison
  • Lead and execute peer review process
  • Liaise with professional editor, publication and design teams

Resources created for multiple cancer charities and organisations including: 

  • Cancer Research UK
  • Cancer Council Victoria
  • Ovarian Cancer Australia
  • Peter MacCallum Cancer Centre
  • The Royal Children's Hospital, Melbourne

For a full list of all publications see attached document. 

Accomplishments

  • A safety net for unmet patient need. Establishing the first Australian prostate cancer online helpline. (Ask Andy (Poster Presentation at COSA 2011). Cancer Council Victoria, Repatriation General Hospital, Daw Park, South Australia 5041 www.prostatehealth.org.au Authors: Robyn H Metcalfe RN, Annie M Angle RN, Carole B Pinnock AM, PhD.
  • Development and evaluation of a written information booklet for cancer Survivors (2007). Peter MacCallum Cancer Centre, The Cancer Council Victoria M Jefford, E Karahalios, A Angle.
  • Vaccine Therapy and Cancer - The Nursing Times, November 23-29, 2000, pg. 36-37.
  • Increasing Awareness of Men’s Cancer – Practice Nursing, Vol 11. No 10. 16 June 2000, pg. 12-14.

Additional Information

  • Bessel Van de Kolk, The body keeps the score: Trauma, attachment and neuroscience. Victoria, March 2023.
  • Oceanic Palliative Care Conference (OPCC19), Perth, WA, Sept 2019.
  • The Refugee and Asylum Seeker Experience March 2016, Nurses - Refugee Women's Health June 9th, 2016, Foundation House, Victoria.
  • Victorian Aboriginal Community Controlled Health Organisation (VACHO) training, July 2013 at Cancer Council.
  • 14th National Breast Care Nurse Conference, Melbourne, Victoria February 2013.
  • Australasian Prostate Cancer Conference. Victoria, Australia 2010, 2011 and 2012.
  • Clinical Oncology Society of Australia (COSA) Conference, Victoria, 2010.

Advisory Board Work

Member of the Clinician Advisory Committee for PanKind Australia, September 2020-September 2022.

Referees

Kate Drummond

Regional Community Leader NSW/ACT

Email: kate.drummond@amplarhealth.com.au

Emma Green

Health and Wellbeing Support Services Lead

Email: emma.green@amplarhealth.com.au

Dr Amanda Hordern (R.N., B.N., Grad. Dip. Ed., M.Ed., PhD)

Director Bayside Healthy Living (Previously Director of Communications, Cancer Council Victoria)

Email: amanada@baysidehealthyliving.com.au

Timeline

Care Co-Ordinator, CarePoint

Medibank
02.2023 - Current

Team Leader, Covid Care at Home

Medibank
08.2021 - 02.2023

Helpline Nurse

Ovarian Cancer Australia
02.2021 - 08.2021

Specialist Palliative Care Nurse

Eastern Palliative Care
07.2019 - Current

Triage Nurse/Palliative Care Triage Nurse

Medibank
07.2016 - 08.2021

Clinical Nurse Specialist, Palliative Care Line

St Vincent's Hospital
09.2014 - 09.2016

Specialist Oncology Nurse/Health Writer

Cancer Council Victoria
11.2005 - 12.2014

Specialist Oncology/Palliative Care Nurse Practitioner

St Vincent's Hospital
06.2005 - 04.2019

Freelance Health Writer

Australia and UK
12.2001 - Current

Nurse Manager/Specialist Nurse Writer

Cancer Research, UK
01.1999 - 06.2005

General Nursing Certificate - Nursing

Launceston General Hospital

Oncology Nursing Certificate, ENB Course 237 - Oncology Nursing

The Royal Marsden Hos[pital

Care And Management of Persons With HIV/AIDS CERTIFICATE, Enb 934 - HIV/AIDS Nursing

The Lantern Trust
Annie Angle