Annie Tia

• Monitored customer progress and addressed customer inquiries with timely and accurate updates.
• Conducted periodic user training sessions to support customer understanding and product feature utilization.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Created and maintained comprehensive customer success documentation for internal and external use.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Accounts Management 7 Years Experience

• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Monitored customer progress and addressed customer inquiries with timely and accurate updates.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

Accounting 7 Years Experience

• Gathered financial information, prepared documents through accounts receivable and payable, and closed books.
• Forensic Accounting to align books correctly and to ensure payments are correct.
• Maintained integrity of general ledger and chart of accounts.

Marketing 5 Years Experience

• Wrote engaging and successful marketing, advertising, and copy for Google and Facebook Ads.
• Conducted research to analyze customers' behaviour, preferences and purchasing habits.
• Monitored trends in social media, industry, and competitive landscape to create new material.

Product Management 7 Years Experience

• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Maintained positive vendor relations to build strong partnerships.

E-Commerce Manager 8 Years Experience

• Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
• Tracked consumer behaviour, content management and purchase behaviours to develop robust customer acquisition and retention programs.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.