Annika Weigel
Sydney, Woolloomooloo,NSW
Summary
Dynamic and service-oriented professional with a proven track record at Grand Elysee Hamburg, excelling in guest relations and event planning. Leveraged expertise in Opera 5 and team collaboration to enhance customer satisfaction. Demonstrated ability to manage high-volume environments, achieving significant improvements in guest experience.
Overview
6
6
years of professional experience
Work History
Personal Assistant to the Owner
Capella Vermögsnverwaltungs GmbH (Family Office)
Hamburg, Germany
01.2022 - 12.2024
- Performed various clerical tasks and organized office areas to promote productivity.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Updated contact lists of vendors, suppliers and customers on behalf of the Owner.
- Provided personal support to the executive, including errand running and personal shopping.
- Served as a liaison between the Owner and other departments or personnel within the organization.
- Handled confidential documents with discretion when required by the Owner.
- Organized filing systems and databases to store data related to the Owner's business activities.
- Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
- Delivered optimal administrative, customer service and case management support.
- Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
- Developed, maintained and managed daily schedule for Owner.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Managed calendar invites for internal staff meetings or external client engagements.
- Provided administrative support such as preparing letters, memos, faxes.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Coordinated meeting and work schedules for staff teams and executives.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Made travel arrangements for employee trips and conferences.
- Handled incoming and outgoing mail, email, and faxes.
- Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
- Maintained updated records of all financial transactions conducted by the owner.
- Performed general office duties such as photocopying, scanning documents.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Arranged meetings between key stakeholders at request of owner.
- Managed special projects, contributing to team efforts and meeting project deadlines.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Radiology Receptionist
Kernspinzentrum Europa Passage
Hamburg, Germany
11.2020 - 01.2022
- Managed daily operations of the office, including ordering supplies when necessary.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collected payments from patients for radiology services rendered.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Arranged hospital admissions for patients as required.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Processed incoming mail related to radiology services.
- Communicated effectively with patients regarding appointment times, scheduling changes.
- Assisted with updating patient files and maintaining filing systems.
- Scheduled patient appointments to ensure efficient workflow.
- Completed relevant insurance and other claim forms.
- Greeted patients upon arrival and checked them in for appointments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Reservation Agent
Grand Elysee Hamburg (5 Star Hotel)
Hamburg, Germany
02.2020 - 10.2020
- Relayed information on availability, pricing and discounts to customers.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
- Processed customer payments for reservations over the phone.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Offered personalized recommendations based on guest preferences.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Built and maintained productive relationships with employees.
- Upsold additional services such as dining options, spa treatments.
- Verified customer information including contact details and payment method.
- Maintained a thorough understanding of hotel policies and procedures.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Advised guests on local attractions and activities available nearby.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Performed daily audits of reservation data to ensure accuracy.
- Provided support to other departments when needed.
- Provided clients with assistance in preparing required travel documents and forms.
- Identified opportunities for cross-selling other products or services.
- Coordinated with front desk staff to maintain maximum occupancy.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with the common Windows office programs and the hotel system Opera 5
Commis De Rang
Grand Elysee Hamburg (5 Star Hotel)
Hamburg, Germany
02.2019 - 01.2020
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Provided attentive service throughout the meal period while ensuring all orders were accurately taken and delivered in a timely manner.
- Managed cash register transactions including processing credit cards, handling cash payments and providing change when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of all food items served at the restaurant including ingredients, preparation methods and garnishments used for each dish.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Followed established procedures for closing dining room at end of shift including cleaning counters, tables, chairs.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Demonstrated effective problem solving techniques when dealing with customer complaints or difficult situations.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Calculated charges, issued table checks, and collected payments from customers.
- Demonstrated excellent communication skills when interacting with customers and other staff members alike.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Adhered to health department guidelines for proper food storage temperatures, sanitation practices and safety standards.
- Restocked bar area with liquors, wines and beers; prepared juices and mixers for cocktails.
- Provided assistance to colleagues whenever possible in order to maintain efficient operations within the restaurant.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted other wait staff as needed in order to ensure smooth operations of the restaurant during peak hours.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Worked effectively in team environments to make the workplace more productive.
Education
Hotel Sepcialist - Hotel Management
Grand Elysee Hamburg
Hamburg01.2019
Training as bookseller -
Rud. Lavorenz GmbH
Uetersen01.2014
Secendary School Diploma (GCSE) -
Integrierte Gesamtschule
Wedel01.2010
Primary School -
Grundschule Moorrege
Moorrege01.2004
Skills
- Common Office-Programs
- Opera 5
- Guest relations
- Hospitality environment
- Team collaboration
- Customer friendly
- native German speaker
- Meeting coordination
- Service oriented
- Customer service
- Food service background
- Event planning
Personal Information
Date of Birth: 01/23/93
Schooling
- Integrierte Gesamtschule, Wedel, 01/01/04, 01/01/10, Secondary school leaving certificate
- Elementary school - Grundschule Moorrege, Moorrege, 01/01/99, 01/01/04
Internationalexperience
2014 - 2015, Work & Travel in New Zealand and Asia, various activities in agriculture, sales and service sector
Visa Status:
- Currently in Australia on a Woking Holiday Visa (subclass 417), valid until January 17, 2026
Timeline
Personal Assistant to the Owner
Capella Vermögsnverwaltungs GmbH (Family Office)
01.2022 - 12.2024
Radiology Receptionist
Kernspinzentrum Europa Passage
11.2020 - 01.2022
Reservation Agent
Grand Elysee Hamburg (5 Star Hotel)
02.2020 - 10.2020
Commis De Rang
Grand Elysee Hamburg (5 Star Hotel)
02.2019 - 01.2020
Hotel Sepcialist - Hotel Management
Grand Elysee Hamburg
Training as bookseller -
Rud. Lavorenz GmbH
Secendary School Diploma (GCSE) -
Integrierte Gesamtschule
Primary School -
Grundschule Moorrege
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