Annissa Waugh
Cairns
Summary
Proactive and team-oriented professional with experience at Joel Ken Yuang Ng, excelling in customer service and POS system operation. Demonstrated ability to enhance customer satisfaction and streamline operations, fostering positive environments and efficiently managing tasks. Showcases reliability, active listening, and a knack for elevating team dynamics and customer experiences.
Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Joel Ken Yuang Ng
04.2021 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, arranging according to phonogram order.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Cafe Barista
Alana Campbell
03.2023 - 10.2023
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Education
No Degree - Workplace Safety Introduction Certificate
St Marys Catholic College
53 Anderson Rd, Cairns, Queensland, Australia03-2021
No Degree - SIT30616 Certificate 3 in Hospitality
St Marys Catholic College
53 Anderson Rd, Cairns, Queensland, Australia09-2023
Skills
- Customer service
- Reliability and punctuality
- Customer assistance
- Patience and empathy
- Workplace safety
- POS system operation
- Friendly and outgoing
- Team player
- Active listener
Timeline
Cafe Barista
Alana Campbell
03.2023 - 10.2023
Retail Assistant
Joel Ken Yuang Ng
04.2021 - Current
No Degree - Workplace Safety Introduction Certificate
St Marys Catholic College
No Degree - SIT30616 Certificate 3 in Hospitality
St Marys Catholic College
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