Anniva Maree Atonio
Griffin
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Reliable support worker offering several-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Support Worker
Thrivehouse
Brisbane
10.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Supported individuals in developing life skills and achieving personal goals.
- Communicated effectively with clients, families, and healthcare professionals.
- Coordinated transportation for clients to appointments and community activities.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Assisted clients with personal care, such as showering and dressing.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
Youth Worker
Edmen
Brisbane
10.2024 - 04.2025
- Facilitated group activities to promote social skills and teamwork among youth.
- Monitored youth behavior and provided guidance during daily activities.
- Coordinated with families
- Collaborated with multidisciplinary teams to address client needs effectively.
- Maintained accurate documentation of client interactions and progress notes.
- Used calm, positive, and encouraging approach with youth.
- Provided emotional support and guidance to youths in difficult situations.
- Participated in regular meetings with staff members to discuss program goals and objectives.
Customer Service Officer
Sika Australia
Pinkenba
08.2022 - 10.2024
- Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first-level technical product information, samples, and other general inquiries.
- Maintain internal email mailbox.
- Order entry on SAP.
- Process invoices and credits.
- Customer support and enquiries .
- Liaise with freight providers for delivery coordination.
- Provide assistance to Sales and Logistics teams.
Customer Service Representative
Ministry of Social Development
09.2021 - 04.2022
- Ensuring that we are supporting kiwis to be strong and independent, assisting with phone queries and emails and making sure we meet the clients need.
Customer Service Representative
Equifax Australia
12.2019 - 08.2021
- Answering inbound calls for Australians who need assistance with their applications for background checks.
Credit card lender
Latitude Financial Services
05.2018 - 09.2019
- Approving or declining applications for credit cards and increasing limits on their existing accounts.
Customer Service Representative
Teletech
07.2016 - 05.2018
- Making outbound calls for customer fibre installations, rescheduling appointments for customers, walking through procedures on what they need to do for when technician attends, and following up with getting consent from legal property owners.
Customer Service Representative
Telnet
06.2015 - 07.2016
- Provided accurate and appropriate information in response to customer inquiries, demonstrated mastery of customer service call script within specified timeframes, addressed customer service inquiries in a timely and accurate fashion, and maintained power accounts for Globug customers.
Education
First Aid And CPR Training
First Aid
09.2024 - 09.2024
Cert IV in Youth Work
Strategix
01.2024 - 10.2024
TCI Training
Edmen
10.2024 - 10.2024
NCEA Level 1-3 -
Porirua College
University Entrance -
Victoria University
Girls Friendly Society Scholarship -
Victoria University
Skills
- Fast Learner
- Reliable
- Patient
- Good Communication
- Delivery Tracking
- Organization skills
- Customer Support
- Inbound Call Management
- Data Entry
- Call Center Operations
- Technical Support
- Payment Processing
- Client support
- Medication administration
- Behaviour management
- Documenting client progress
Personal Information
Education
other
Languages
3
Hobbies and Interests
- Spending time with family and friends
- Attending church
- Going to the gym
References
- Suea Talaimanu Supervisor - Sika Australia 0407 510 363
- Alvina Lautogo, Team Leader - Equifax Australia 0413 232 538
- Audrey Petaia, Team Leader - Ministry of Social Development 022 014 5488
Timeline
Support Worker
Thrivehouse
10.2024 - Current
Youth Worker
Edmen
10.2024 - 04.2025
TCI Training
Edmen
10.2024 - 10.2024
First Aid And CPR Training
First Aid
09.2024 - 09.2024
Cert IV in Youth Work
Strategix
01.2024 - 10.2024
Customer Service Officer
Sika Australia
08.2022 - 10.2024
Customer Service Representative
Ministry of Social Development
09.2021 - 04.2022
Customer Service Representative
Equifax Australia
12.2019 - 08.2021
Credit card lender
Latitude Financial Services
05.2018 - 09.2019
Customer Service Representative
Teletech
07.2016 - 05.2018
Customer Service Representative
Telnet
06.2015 - 07.2016
NCEA Level 1-3 -
Porirua College
University Entrance -
Victoria University
Girls Friendly Society Scholarship -
Victoria University