Anniva Maree Jason Simone
Griffin,Brisbane
Summary
Highly experienced customer service representative with 9 years of industry expertise. Demonstrated professionalism, patience, and dedication to providing exceptional customer support. Proven ability to work independently or collaboratively in a team environment. Seeking opportunities to expand skills and contribute to a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Sika Australia
Pinkenba, QLD - Queensland
08.2024 - Current
- Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
- Maintain internal email mailbox.
- Order entry on SAP.
- Process invoices and credits.
- Customer support and enquiries .
- Liaise with freight providers for delivery coordination.
- Provide assistance to Sales and Logistics teams.
Customer Service Representative
Ministry of Social Development
09.2021 - 04.2022
- Ensuring that we are supporting kiwis to be strong and independent, assisting with phone queries and emails and making sure we meet the clients need.
Customer Service Representative
Equifax Australia
12.2019 - 08.2021
- Answering inbound calls for Australians who need assistance with their applications for background checks.
Credit card lender
Latitude Financial Services
05.2018 - 09.2019
- Approving or declining applications for credit cards and increasing limits on their existing accounts.
Customer Service Representative
Teletech
07.2016 - 05.2018
- Making outbound calls for customer fibre installations, rescheduling appointments for customers, walking through procedures on what they need to do for when technician attends, and following up with getting consent from legal property owners.
Customer Service Representative
Telnet
06.2015 - 07.2016
- Provided accurate and appropriate information in response to customer inquiries, demonstrated mastery of customer service call script within specified timeframes, addressed customer service inquiries in a timely and accurate fashion, and maintained power accounts for Globug customers.
Education
NCEA Level 1-3 -
Porirua College
01.2011
Cert IV in youth work
Strategix
Strathpine, QLDUniversity Entrance -
Victoria University
Girls Friendly Society Scholarship -
Victoria University
Skills
- Fast Learner
- Reliable
- Patient
- Good Communication
- Delivery Tracking
- Organization skills
- Customer Support
- Inbound Call Management
- Data Entry
- Call Center Operations
- Technical Support
- Payment Processing
References
- Suea Talaimanu, Supervisor - Sika Australia 040 7510 363
- Alvina Lautogo, Team Leader - Equifax Australia 0413 232 538
Hobbies and Interests
- Spending time with family and friends
- Attending church
- Going to the gym
Languages
Samoan
Professional
References
References available upon request.
Timeline
Customer Service Officer
Sika Australia
08.2024 - Current
Customer Service Representative
Ministry of Social Development
09.2021 - 04.2022
Customer Service Representative
Equifax Australia
12.2019 - 08.2021
Credit card lender
Latitude Financial Services
05.2018 - 09.2019
Customer Service Representative
Teletech
07.2016 - 05.2018
Customer Service Representative
Telnet
06.2015 - 07.2016
NCEA Level 1-3 -
Porirua College
Cert IV in youth work
Strategix
University Entrance -
Victoria University
Girls Friendly Society Scholarship -
Victoria University
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