Annjenetta Hooper
Toowoomba,QLD
Summary
With a proven track record at Perfect Finish by Annje, I excel in delivering exceptional customer service and beauty treatments, including advanced lash and brow maintenance. My empathetic relationship building and meticulous documentation skills have significantly enhanced client satisfaction and loyalty, contributing to a notable increase in salon revenue. Well-qualified in Customer service familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help your team to achieve company goals.
Overview
3
3
years of professional experience
Work History
Beauty Therapist
Perfect Finish by Annje
Toowoomba, QLD
03.2021 - 12.2023
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue by upselling additional services and retail products to clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Educated clients on care processes and advised on further care and products.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Processed payments, entering sales in register for prompt customer service.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
- Followed up with customers to increase satisfaction with purchases and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Disability Support Worker
Comfort N Care Support QLD
Toowoomba, QLD
01.2023 - 07.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Customer Service Representative
Greater Credit Union
Surry Hills, NSW
02.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Cashier Assistant
Coles
Toowoomba, QLD
08.2020 - 01.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
Education
Certificate III - Individual Support
Auoroa Training
Toowoomba, QLD06.2020
High School Diploma -
Harristown State High School
Toowoomba, QLD12.2006
Skills
- Lash and brow maintenance
- Waxing and threading
- Waxing services
- Dye and Tint Application
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation skills
- Documentation And Reporting
- Client Confidentiality
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Payment Processing
- Customer satisfaction measurement
References
Mitchell Harm
Supervisor Disability Support
Phone-0419 143 272
Rachel Wheatley
Greater Credit Union
Phone-0493 667 917
Timeline
Disability Support Worker
Comfort N Care Support QLD
01.2023 - 07.2023
Customer Service Representative
Greater Credit Union
02.2022 - 10.2022
Beauty Therapist
Perfect Finish by Annje
03.2021 - 12.2023
Cashier Assistant
Coles
08.2020 - 01.2022
Certificate III - Individual Support
Auoroa Training
High School Diploma -
Harristown State High School