ANSHU BASSI
Willow Vale,Australia
Summary
Dynamic retail management professional with a proven track record in leading store operations and driving significant sales growth. Committed to fostering team collaboration and achieving exceptional results while demonstrating reliability and adaptability in fast-paced environments. Expertise includes inventory management, customer service excellence, and comprehensive staff training, complemented by strong problem-solving and communication skills. Passionate about enhancing the shopping experience and optimizing overall store performance to exceed customer expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Coles Express Sutton Forest west
Sutton Forest, NSW
06.2022 - Current
- Led daily store operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored staff to enhance performance and adherence to company policies.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Analyzed sales data to develop strategies for improving profitability and customer engagement.
- Conducted regular team meetings to align goals and foster a collaborative environment.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Monitored compliance with health and safety regulations, promoting a safe work environment.
- Developed promotional strategies to increase foot traffic and drive sales growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed daily roster updates to ensure accurate staffing levels across departments.
HC Truck Driver
Tipper Truck
Prestons
10.2024 - 06.2025
- Operated heavy-duty trucks for long-distance transportation of goods across various places.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, deliveries, and compliance with federal transportation guidelines.
- Delivered freight on time while adhering to all safety protocols and road regulations.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Pastry Cook
Anthem Care in Bowral (Nsw)
Bowral, NSW
03.2020 - 06.2022
- Led kitchen team in preparing high-quality pastries, ensuring consistency and presentation standards.
- Trained and mentored junior pastry staff on techniques and best practices for efficiency.
- Implemented inventory management systems to optimize ingredient usage and reduce waste.
- Collaborated with other departments to create seasonal dessert specials that aligned with overall branding strategy.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Followed food safety standards when handling ingredients.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Cleaned and maintained kitchen equipment and oven.
Customer Service Representative
Coles Express Girrawheen
01.2019 - 02.2020
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed cash register operations, ensuring accurate transactions and balancing daily sales.
- Trained new staff on customer service protocols and operational procedures.
- Assisted in maintaining store cleanliness and organization, enhancing the shopping experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Food & Beverage Attended
The Vines Resort Novatel
09.2018 - 01.2020
- Greet customers, make reservations, and seat patrons when tables are available
- Hand out menus and explain menu items and specials
- Take customer orders and deliver to food servers
- Deliver prepared food to patrons and clean tables
- Handle customer complaints
- Verify customer satisfaction with service and selected food items
- Serve Alcohol to customers
Pastry Cook
The House of Cakes & Patisserie
10.2014 - 10.2018
- Create and prepare dessert menu items.
- Suggestive selling to customers to pump up sales.
- Ordering food and supplies for dessert menu items.
- Preparation of baked goods.
- Making Birthday Cakes, Tarts Shells, Fruit Tarts ,Chorus, Vanilla Slices
- Rollard , Slices ,Muffins , Cup Cakes, Mud Cakes, Cookies, Fruit Cakes.
- Researching and developing recipes.
- Full-Time
Assistant Manager
Chicken Treat
02.2012 - 12.2014
- Respond to complaints, taking appropriate actions.
- Answer telephone calls, providing required information's.
- Check stocks & putting on proper place.
- Weekly Stock Take.
- Cash handling.
- Ensure positive guest services.
- Ensure that proper security measurements are in place.
- Investigate and resolve complaints.
Assistant Manager
Macdonald (Jolimont)
06.2013 - 10.2014
- Cash Handling.
- Time Clock Entries & Payroll.
- Stocktake, Placing Orders.
- Customers Services.
- Attending Phone Calls & Resolve Complaints.
- Cafeteria & Desert Work.
Pastry Cook
The house of Cakes & Patisserie
12.2013 - 09.2014
- Create and prepare dessert menu items.
- Suggestive selling to customers to pump up sales.
- Ordering food and supplies for dessert menu items.
- Preparation of baked goods.
- Making Birthday Cakes, Tarts Shells,Fruit Tarts ,Chorus, Vanilla Slices
- Rollard , Slices ,Muffins , Cup Cakes, Mud Cakes, Cookies, Fruit Cakes.
- Researching and developing recipes.
- Part-Time
Patisserie Cook & Customer service
Cafe
05.2009 - 01.2012
- Create and prepare dessert menu items.
- Suggestive selling to customers to pump up sales.
- Ordering food and supplies for dessert menu items.
- Preparation of baked goods.
- Customer Services.
- Creating safe working environment.
- Handling cash and counting tills after finish the shift
- Researching and developing recipes.
HR Truck Driver
Towing
Melbourne, VIC
02.2010 - 01.2011
- Operated and maintained commercial vehicles in compliance with safety regulations.
- Planned and executed efficient delivery routes to optimize fuel usage.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Assistant Chef
De Los Santos
07.2007 - 05.2009
- Respond to complaints, taking appropriate actions.
- Check stocks & putting on proper place.
- Maintain professional restaurant image, proper dressing, proper hygiene and cleanliness.
- Prepare dessert Menu items.
- Face to face customer service.
Education
Certificate 2 - Security Operations & First Aid
Perth Australia01.2012
Diploma - Hospitality
01.2010
Certificate 3 - Hospitality (Patisserie)
01.2009
Certificate IV in Hospitality - Follow Workplace Hygiene Procedures
Northern Melbourne Institute
Preston, VIC01-2010
Certificate III in Patisserie - Implement Food Safety Procedures
Northern Melbourne Institute
Preston, VIC01-2009
Senior Secondary (10+2) - undefined
Punjab School Education Board
Punjab, India01.2004
Matriculation (10th) - undefined
Punjab School Education Board
Punjab, India01.2002
Skills
- Skilled in document processing and data handling
- Target-exceeding sales professional
- Organised and motivated
- Ability to inspire, lead, coach and develop others
- Proficient in team dynamics
- Focused situational analysis
- Effective communicator with strong interpersonal skills, developing excellent relationships with all contacts
- Flexible individual; able to adapt to changing work requirements and shifting environments
- Dedicated individual; achieving status for consistently going beyond what is required
- Email and internet navigation skills
- System Analysis And Design, DBMS
- Programming Using FoxPro
- C language programming
- SQL/PLSQL
Accomplishments
- Average weekly fuel sales of ~250,000L,
- Average weekly shop sales of ~$45,000–$48,000,
- Consistent double-digit YoY growth in fuel sales,
- Ongoing growth in shop sales (excluding tobacco), and
- A conversion rate consistently above 30%.
In my current position, I manage a 24-hour truck site with:
Certification
- Automatic Heavy Combination Truck license
- White Card
LANGUAGE SKILLS
Fluent in English, Punjabi and Hindi
Timeline
HC Truck Driver
Tipper Truck
10.2024 - 06.2025
Store Manager
Coles Express Sutton Forest west
06.2022 - Current
Pastry Cook
Anthem Care in Bowral (Nsw)
03.2020 - 06.2022
Customer Service Representative
Coles Express Girrawheen
01.2019 - 02.2020
Food & Beverage Attended
The Vines Resort Novatel
09.2018 - 01.2020
Pastry Cook
The House of Cakes & Patisserie
10.2014 - 10.2018
Pastry Cook
The house of Cakes & Patisserie
12.2013 - 09.2014
Assistant Manager
Macdonald (Jolimont)
06.2013 - 10.2014
Assistant Manager
Chicken Treat
02.2012 - 12.2014
HR Truck Driver
Towing
02.2010 - 01.2011
Patisserie Cook & Customer service
Cafe
05.2009 - 01.2012
Assistant Chef
De Los Santos
07.2007 - 05.2009
Diploma - Hospitality
Certificate 3 - Hospitality (Patisserie)
Senior Secondary (10+2) - undefined
Punjab School Education Board
Matriculation (10th) - undefined
Punjab School Education Board
Certificate 2 - Security Operations & First Aid
Certificate IV in Hospitality - Follow Workplace Hygiene Procedures
Northern Melbourne Institute
Certificate III in Patisserie - Implement Food Safety Procedures
Northern Melbourne Institute
PERSONAL DETAILS
Football, Swimming, Body Building, Reading books & Newspapers., Keeping myself up to date with the latest developments in technology through various journals