Operations manager with extensive experience in inventory management and team leadership. Proven ability to build strong customer relationships and execute promotional strategies that increase sales and improve service quality.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Publican
Self employed
Tangambalanga, Victoria
01.2020 - 05.2026
Managed daily bar operations and staff scheduling for optimal service efficiency.
Maintained inventory levels, ordering supplies to ensure uninterrupted bar service.
Enforced health and safety regulations to ensure a safe drinking environment.
Created promotional events to attract new customers and increase foot traffic.
Cultivated relationships with suppliers for quality products and favorable terms.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Monitored patron alcohol consumption to encourage safety.
Manager's Assistant
Willowbank Produce
Albury
03.2013 - 12.2018
Managed vendor booth setup and breakdown for weekly market operations.
Engaged customers, providing product information and answering inquiries.
Developed strong relationships with regular customers to encourage repeat business.
Taught and trained new sales personnel on customer service and sales techniques.
Farmer's Market Manager
Hume Murray Food Bowl
Albury
02.2016 - 01.2018
Managed vendor relationships and coordinated market schedules for Hume Murray Food Bowl.
Implemented successful business strategies to increase revenue and target new markets.
Developed promotional materials to enhance market visibility within the community.
Oversaw setup and breakdown of market stalls and vendor displays each week.
Implemented safety protocols to ensure a safe environment for vendors and customers.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.