Anthony Kennedy
Australind,Australia
Summary
Dynamic store manager with a strong track record in exceeding budget targets and enhancing customer satisfaction. Skilled in aligning resources with customer needs and ensuring high service delivery standards. Proven ability to foster team motivation and maintain a positive rapport with staff and clients.
Overview
22
22
years of professional experience
Work History
Store Manager
Battery Power Centre
07.2022 - Current
- Achieve budget targets, currently trading well above budget targets.
- Facilitated continuous improvement by aligning resources with customer needs, enhancing service delivery.
- Exhibited exceptional customer service skills while assisting clients in a retail environment.
- Interacted daily through web-based orders, inquiries, and customer calls to ensure high levels of customer satisfaction.
- Demonstrated extensive knowledge of auto parts and accessories used in inventory.
- Managed all warehouse activities including stock inwards and outwards.
- Start up first Battery Power Centre in WA.
- Reported and analyzed training and compliance performance to identify improvement opportunities and implemented action plans.
- Actively monitor the workplace to determine the presence of hazards and take appropriate action to rectify any hazards found.
- Served as a competent trainer and mentor, guiding new employees through onboarding processes.
Store Manager
Supercheap Auto
Bunbury
05.2018 - 04.2022
- To oversee and assist in managing the companies training and compliancy requirements including companies strategic response to Covid 19.
- Achieved budget targets, consistently exceeding expectations.
- Facilitated continuous improvement initiatives, aligning resources to enhance internal and external customer satisfaction.
- Reported and analyzed training and compliance performance, identifying improvement opportunities and implementing effective action plans.
- Accountable for the WHS performance of all personnel under my control.
- Provide visible support demonstrating commitment to WHS, leading by example, my team are leading the group of 300+ stores in multiple categories.
- Actively monitor the workplace to determine the presence of hazards and take appropriate action to rectify any hazards found.
- Possessed extensive knowledge of auto parts and accessories, enabling effective customer assistance.
- Demonstrated exceptional customer service skills by effectively addressing client needs and inquiries.
- Served as a competent trainer and mentor, guiding team members in skill development.
Store Manager
Thorn Group T/as Radio Rentals
Bunbury
01.2017 - 01.2018
- Team Leader for WHS safety team of WA.
- Develop and implement strategies to meet budget targets.
- To facilitate a continuous improvement environment in which organisational resources are focused on satisfying internal and external customer requirements.
- Maintain store presentation standards for optimal customer experience.
- Oversaw and managed company's training and compliance requirements.
- Reported and analyzed training and compliance performance to identify improvement opportunities and implement action plans.
- Perform branch audits and stock takes to verify adherence to policies.
- Development and implementation of procedures and work instructions.
- Ensure ongoing compliance with all legislative requirements.
- Provide visible support demonstrating commitment to WHS, leading by example.
- Accountable for the WHS performance of all personnel under my control.
- Ensured and enforced compliance with WHS management policies, procedures, and safety and health rules.
- Actively monitor the workplace to determine the presence of hazards and take appropriate action to rectify any hazards found.
- Managed all warehouse activities, including stock inwards and outwards using computer scanning.
Regional Manager
Rent 4 Keeps
02.2015 - 12.2016
- Analyzed financial data and adjusted spending to achieve budget targets.
- Ensured sales operations complied with credit legislation.
- Managed warranty claims to ensure timely resolution.
- Conducted report and analysis of training and compliance performance, identifying opportunities for improvement and implementing action plans.
- Provide visible support demonstrating commitment to OSH, leading by example.
- Actively monitor the workplace to determine the presence of hazards and take appropriate action to rectify any hazards found.
- Maintained and enforced compliance with the organization's OSH management policies, procedures, and safety rules.
Store Manager
Thorn Group T/as Radio Rentals
Bunbury
12.2014 - 12.2015
- To facilitate a continuous improvement environment in which organisational resources are focused on satisfying internal and external customer requirements.
- Tracked and managed budget expenditures across departments.
- Report and analysis of all related training and compliance performance to identify opportunities for improvement and implement action plans.
- Conducted training sessions and assisted staff with compliance objectives.
- Conducted branch audits to ensure successful implementation of Thorn Group policies and procedures.
- Development and implementation of procedures and work instructions.
- Ensure ongoing compliance with all legislative requirements.
- Demonstrated commitment to WHS by providing visible support and leading by example.
- Accountable for the OSH performance of all personnel under my control.
- Enforced compliance with WHS management policies, procedures, and safety and health rules.
- Actively monitor the workplace to determine the presence of hazards and take appropriate action to rectify any hazards found.
Training and Compliance Manager
GCS Hire Pty Ltd
03.2013 - 03.2014
- To oversee and assist in managing the companies training and compliance requirements.
- Analyzed training and compliance performance data to identify improvement opportunities and implemented targeted action plans.
- Facilitated training and compliance sessions for staff to enhance knowledge and adherence to standards.
- Continual training and development of staff within the GCS Hire division to ensure consistency across the division.
- Monitored and ensured compliance with legislative requirements to uphold organizational standards.
- Ensure and enforce compliance with the organisations OSH management policies, procedures and safety and health rules.
- Provide visible support demonstrating commitment to OSH, leading by example.
- Accountable for the OSH performance of all personnel under my control.
- Actively monitor the workplace to determine the presence of hazards and take appropriate action to rectify any hazards found.
- Ensure that contractors, third parties and visitors are provided with all necessary information, supervision and PPE to safely undertake their task or visit.
- Plan and incorporate OSH into work plans and activities.
- Conduct branch audits as required to ensure the successful implementation of GCS policies and procedures. Including stocktakes and investigation into any stock shortfalls.
- Development and implementation of procedures and work instructions.
- To facilitate a continuous improvement environment in which organizational resources are focused on satisfying internal and external customer requirements.
- Ensure personnel understand emergency response procedures.
Branch Manager
GCS Hire Pty Ltd
Bunbury
02.2011 - 02.2013
- Ensure and enforce compliance with the organisations OHS management policies, procedures, safety and health rules.
- Actively monitor the workplace to determine presence of hazards and take appropriate action to rectify any hazards found.
- Undertake hazard identification and risk assessments in co-operation with key stakeholders.
- Ongoing review of all systems and operations to ensure maximum efficiency and adherence to all GCS management systems and legislative requirements.
- Management of all of the day to day affairs of the business.
- Review of all monthly financials and reports in relation to budgets.
- Effective management of all staff including performance feedback.
- New business development.
Branch Manager
Coates Hire
05.2010 - 12.2010
- To ensure the efficient and profitable operation and growth of the company.
- Adopt a proactive approach to safety, promote safe work practices to ensure Coates safety policies and procedures are implemented and OHS legislative requirements are complied with.
- Day to day operational management of staff, and sub-contractors at site.
- Maintenance of key industry and client contracts.
- Responsible for setting up & maintaining the new hire branch.
- Business development and key account management liaison.
- Manage the development and sales for all stakeholders.
- Supplying toolage as required in a fit for purpose state. Includes hydraulic and pneumatic tools, EWP’s, forklifts, generators, light plant, site buildings and assorted general plant.
Assistant Branch Manager
Coates Hire
Worsley Refinery
04.2009 - 05.2010
- To ensure the efficient and profitable operation and growth of the company.
- Adopt a proactive approach to safety, promote safe work practices to ensure Coates safety policies and procedures are implemented and OHS legislative requirements are complied with.
- To assist the branch manager and other branch staff with the running of the business unit during a major expansion project.
- Maintenance of key industry and client contracts.
- Business development and key account management liaison.
- Manage the development and sales for all stakeholders.
Tool Store Manager
Coates Hire
Ravensthorpe Nickel Operations
10.2008 - 04.2009
- To ensure the efficient and profitable operation and growth of the company.
- Responsible for setting up & maintaining the new tool store.
- Adopt a proactive approach to safety, promote safe work practices to ensure Coates safety policies and procedures are implemented and OHS legislative requirements are complied with.
- Day to day operational management of staff, and sub-contractors at site.
- Day to day operational management of all equipment inwards / outwards via CHASE computer program.
- Adhere to manufacturer & statutory maintenance schedules including repairing defective equipment.
- Maintain consumables register.
- Complete stock takes at a predetermined duration.
- Maintenance of key industry and client contracts.
- Business development and key account management liaison.
- Manage the development and sales for all stakeholders.
Branch Manager
Coates Hire
Hopetoun
09.2004 - 10.2008
- To ensure the efficient and profitable operation and growth of the company.
- Start the Hopetoun Branch as a green field site to support Ravensthorpe Nickel Project.
- Adopt a proactive approach to safety, promote safe work practices to ensure Coates safety policies and procedures are implemented and OHS legislative requirements are complied with.
- Display relentless customer focus to build key relationships with customers.
- Identify areas for development and make appropriate recommendations.
- Maximise utilisation of company assets.
- Ensure quality policies and procedures are complied with.
Education
Certificate IV Retail Management -
AUSCertificate IV Occupational Health and Safety -
Certificate IV Frontline Management -
Train Small Groups -
Certificate IV Wool Classing -
Certificate IV Agriculture - Sheep & Wool
C-Class Drivers License -
High Risk License - EWP & Fork Lift
Skills
- Inventory management
- Budgeting
- Customer relationship management
- Warehouse operations
- Compliance reporting
- Employee training
- Work Planning and Prioritization
- Verbal and written communication
- Time management
- Team building
- Team leadership
Attributes
- Efficient person with a team-oriented work nature.
- Flexible and adaptable to all environments, enjoys new challenges.
- Pride in time management skills and works well under pressure.
- Well-trained business unit manager who can motivate and has a good rapport with all staff.
- Can converse at all levels with clients, suppliers, and staff, including tradesmen, engineers, building developers, project managers, site managers, and the general public.
Timeline
Store Manager
Battery Power Centre
07.2022 - Current
Store Manager
Supercheap Auto
05.2018 - 04.2022
Store Manager
Thorn Group T/as Radio Rentals
01.2017 - 01.2018
Regional Manager
Rent 4 Keeps
02.2015 - 12.2016
Store Manager
Thorn Group T/as Radio Rentals
12.2014 - 12.2015
Training and Compliance Manager
GCS Hire Pty Ltd
03.2013 - 03.2014
Branch Manager
GCS Hire Pty Ltd
02.2011 - 02.2013
Branch Manager
Coates Hire
05.2010 - 12.2010
Assistant Branch Manager
Coates Hire
04.2009 - 05.2010
Tool Store Manager
Coates Hire
10.2008 - 04.2009
Branch Manager
Coates Hire
09.2004 - 10.2008