Anthony Mike

• Oversaw daily operations, ensuring compliance with safety and operational standards.
• Managed inventory control processes to optimize stock levels and reduce waste.
• Trained and mentored staff on customer service best practices and sales techniques.
• Implemented promotional strategies to increase store traffic and enhance customer engagement.
• Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
• Developed team schedules to maximize efficiency while maintaining adequate coverage during peak hours.
• Enhanced store presentation through effective merchandising strategies, improving overall customer experience.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
• Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
• Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
• Managed inventory control, cash control, and store opening and closing procedures.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Overseen daily running of Ampol Franchise Retail Store.