ANTHONY WEST
South Grafton
Summary
Accomplished professional with over a decade of expertise in customer service and sales, notably at Reece Plumbing. Excelled in complaint resolution and building customer loyalty, significantly enhancing client satisfaction. Demonstrated exceptional leadership as a Shift Supervisor at BCF, fostering team unity and driving sales through strategic merchandise displays. Skilled in safe, timely deliveries, showcasing reliability and strong communication.
Overview
9
9
years of professional experience
Work History
Delivery Coordinator, Trade Counter Sales, Deliver
Reece Plumbing
Grafton, NSW
05.2023 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
Shift Supervisor, Retail Sales.
BCF
South Grafton, NSW
08.2021 - 12.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognising individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Courier
Aramex, Self Employed.
Grafton
10.2015 - 07.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
Education
Diploma Of Technology - Computer System Administration
TAFE
Grafton, NSW11.2004
Higher School Certificate -
Finley High School
Finley, NSW12.1996
Skills
Customer service 10 Year's
Sales expertise 10 Year's
Complain resolution 10 Year's
Building customer loyalty 10 Year's
Timeline
Delivery Coordinator, Trade Counter Sales, Deliver
Reece Plumbing
05.2023 - Current
Shift Supervisor, Retail Sales.
BCF
08.2021 - 12.2022
Courier
Aramex, Self Employed.
10.2015 - 07.2021
Diploma Of Technology - Computer System Administration
TAFE
Higher School Certificate -
Finley High School