Antolyi Psarev

I am a highly dedicated Customer Service Representative bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills, expert attention to detail, enhancing customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency, while using independent decision-making skills and sound judgment to positively impact company success.

• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Monetary Transactions - Handled cash, credit and automatic debit card transactions with 100% accuracy.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.