Antonella Scuderi

• EA to the Owner including managing personal bills, Rental Properties and Landlords
• General Managing of 41 Staff across 4 salons including HR, Rostering, Employment/Contracts
• Organising all Salon Maintenance/IT, ordering of all tools/equipment/supplies for the Salon and staff
• Organise all repairs and ongoing maintenance for all salons including, Fire Compliance, Plumbing, Electrical, AC, Pest and also providing reports and financials to tenancy landlords
• Managing website enquiries and dealing with daily enquires, complaints and refunds, follow up appointments, including sending weekly marketing material to database
• Managing workers compensation claims and insurances
• Visa’s – Prepare all documentation involved with sponsoring a staff member from overseas, be it temporary or permanent
• Reporting for KPI’s/Targets/Takings and Projected Takings
• Liaise with Government entities such as PRODA (parental leave)/NDIS – clients with disabilities and prepare Apprentice government incentives through ADMS
• Introduced and implemented services such as Afterpay and Smartpay

Bookkeeping/Wages:

• Manage/Pay all bank accounts/invoices and reconciling through XERO
• Pay staff wages/calculate commissions/annual leave/sick leave in XERO
• Prepare all work for accountants and managing BAS/Super/PAYG payments on a weekly basis
• Prepare EOFY Tax for the salons and director’s personal and property tax

Project Management:

• Project managed the New build of 3 x Salons – organising purchasing of all Salon Equipment and organisation of all services, including design work required for internal fitout
• Liaised with Tenancy Landlords, Lawyers, Architects, Shopfitters and Builders
• Organising all compliance work for fire/plumbing and electrical.

• Dealing with all customer complaints and queries post travel via email and phone
• Liaising with lawyers on cases that required legal advice/action.

• Inbound calls dealing with making/changing reservations and any enquires regarding the Qantas Network/policies/procedures and general information.

• Ground Staff Customer Service Supervisor for Check-in and Departures