Antonia Skliros
Pascoe Vale,VIC
Summary
Dynamic retail professional with a proven track record at Connor Clothing, excelling in customer service and sales expertise. Recognized for enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in POS system operations and adept at upselling, consistently achieving personal sales goals while fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Connor Clothing
Broadmeadows, VIC
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Hospitality Worker
KFC
Moonee Ponds, VIC
05.2021 - 08.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Hospitality Worker
Bettys Burgers
Northcote, VIC
03.2020 - 05.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
Education
Year 11 - VCE
Strathmore Secondary College
Strathmore, VIC11.2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Time management
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- POS system operations
- Conflict resolution
- Customer needs assessment
- POS system operation
- Sales expertise
- Policy and procedure adherence
- Stock replenishment
- Upselling strategies
- Fitting room maintenance
Languages
English
Full Professional
Greek
Limited Working
Timeline
Retail Sales Associate
Connor Clothing
11.2023 - Current
Hospitality Worker
KFC
05.2021 - 08.2022
Hospitality Worker
Bettys Burgers
03.2020 - 05.2021
Year 11 - VCE
Strathmore Secondary College