Antonio Battaglia
Croydon Park
Summary
Seasoned Contractor with a proven track record at Iron Mountain, showcasing exceptional customer service excellence and logistics management. Demonstrated adaptability and problem-solving prowess, enhancing client satisfaction and operational efficiency. Excelled in communication, building lasting relationships while ensuring the secure and timely delivery of sensitive materials.
Overview
25
25
years of professional experience
Work History
Contractor
Direct Couriers
Sydney
01.2018 - Current
- Provided outstanding customer service by ensuring timely and secure delivery of sensitive records for Iron Mountain's Records Management division
- Engaged with clients to address inquiries, resolve issues, and ensure a smooth delivery experience
- Adapted to different metropolitan delivery areas, demonstrating flexibility and problem-solving skills to meet customer needs
- Managed high-volume workloads, consistently meeting deadlines while maintaining quality service standards
Contractor
Iron Mountain
Sydney
01.2016 - 01.2018
- Company Overview: formerly Recall
- Delivered critical backup tapes and hardware, ensuring security and confidentiality while assisting customers in high-pressure situations
- Communicated effectively with clients, updating them on delivery status and ensuring service satisfaction
- Managed customer interactions through email and in-person exchanges, providing solutions to logistical challenges in real-time
- Maintained a high level of professionalism when handling emergency service requests and urgent deliveries
- Formerly Recall
Contractor
Recall DPS
Sydney
01.2004 - 01.2016
- Provided customer-focused delivery services for the Data Protection Services division, ensuring that critical backup data reached clients safely and on time
- Built long-term customer relationships by demonstrating reliability, efficiency, and exceptional service
- Coordinated delivery schedules to minimize disruptions to clients’ business operations, enhancing their overall experience
Delivery Driver
Data Security Services
Sydney
01.2001 - 01.2004
- Delivered sensitive materials to businesses, ensuring security and timeliness
- Acted as the primary point of contact for customers, addressing their concerns and providing excellent service
Courier Driver
Grace Couriers/Toll Fast
01.2000 - 01.2001
- Managed both scheduled and urgent deliveries, ensuring customer satisfaction through prompt service
- Developed strong customer service skills by handling on-call requests and interacting with diverse clients
Education
Bachelor of Arts - Sports Administration
University of Canberra
Belconnen, ACT01.1996
Higher School Certificate (HSC) -
Benilde Bankstown
Bankstown, NSW01.1993
Skills
- Customer Service Excellence
- Logistics management
- Documentation accuracy
- Attention to detail
- Safety compliance
- Communication & Relationship Building
- Problem-Solving & Adaptability
- Time Management & Reliability
- Technology & Documentation
References
Available Upon Request
Accomplishments
- Received multiple awards and recognition for outstanding customer service with clients
Timeline
Contractor
Direct Couriers
01.2018 - Current
Contractor
Iron Mountain
01.2016 - 01.2018
Contractor
Recall DPS
01.2004 - 01.2016
Delivery Driver
Data Security Services
01.2001 - 01.2004
Courier Driver
Grace Couriers/Toll Fast
01.2000 - 01.2001
Bachelor of Arts - Sports Administration
University of Canberra
Higher School Certificate (HSC) -
Benilde Bankstown
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