Hitain Sudan
BURWOOD EAST,Victoria
Summary
Dynamic professional with a proven track record at Australia Post, excelling in customer service and staff training. Recognized for enhancing mail processing efficiency and implementing workflow improvements. Adept in time management and inventory control, ensuring optimal operations and client satisfaction. Committed to delivering exceptional results in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Contractor
Australia Post
BURWOOD EAST, Victoria
05.2023 - Current
- Coordinated daily mail processing and sorting operations to maximize efficiency.
- Trained new staff on operational procedures and best practices for optimal performance.
- Assisted in developing workflow improvements for mail delivery processes, boosting productivity.
- Communicated with team members to swiftly resolve issues and maintain workflow continuity.
- Provided clients with timely progress status updates throughout the entire process.
Security Officer
Australian Election Commission (AEC)
Bendigo, Victoria
03.2025 - 06.2025
- Assisted voters with directions and information
- Patrolled election premises to deter disturbances
- Implemented security protocols during election events
- Conducted security checks on election equipment
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored premises and recorded activity in daily officer reports.
Education
Diploma in Hospitality Management - Hospitality
NEWTON COLLEGE
MELBOURNE11-2025
High School Diploma -
ARMY PUBLIC SCHOOL
JAMMU05-2021
Some College (No Degree) - CERTIFICATE III AND IV IN CCOMMERCIAL COOKERY
NEWTON COLLEGE
Melbourne, VICSkills
- Customer service excellence
- Time management strategies
- Food safety compliance
- Menu development
- Staff training and development
- Inventory control
- Guest relations management
- Front desk operations
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Gujarati
Professional
Certification
- Security license
- Driving license
- Certificate in commercial cookery
- Diploma in hospitality
Affiliations
- As a 21-year-old working in customer service, I take pride in balancing my responsibilities at work with my personal development and hobbies. Professionally, I focus on improving communication skills, empathy, and problem-solving every day. Outside of work, I make time for fitness, reading, and spending time with friends and family — which helps me stay grounded and energized. I also enjoy learning new things, like taking online courses or exploring creative outlets like music or design. I believe maintaining this balance keeps me motivated and helps me bring my best self to work and life
Timeline
Security Officer
Australian Election Commission (AEC)
03.2025 - 06.2025
Contractor
Australia Post
05.2023 - Current
Diploma in Hospitality Management - Hospitality
NEWTON COLLEGE
High School Diploma -
ARMY PUBLIC SCHOOL
Some College (No Degree) - CERTIFICATE III AND IV IN CCOMMERCIAL COOKERY
NEWTON COLLEGE
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