Antonio Cristiano
Cairns,QLD
Summary
Dynamic Assistant Manager with a proven track record at Palazzo Parigi, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while managing inventory to reduce costs. Committed to fostering a positive environment and driving operational excellence in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Palazzo Parigi
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Restaurant Supervisor
Salt House
Cairns, QLD
01.2025 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Restaurant Waiter
Salthouse
Cairns, QLD
10.2023 - 12.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Restaurant Waiter, Bartender
Bert's Restaurant
Bundaberg, QLD
06.2023 - 10.2023
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Head Bartender, Bar Floor Manager
Palazzo Parigi Grand Hotel and Spa
Milano, Italy
09.2021 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Bartender
Baccano
03.2021 - 09.2021
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Restaurant Waiter, Bartender
Baglioni Hotel Cala Del Porto
Punta Ala, Italy
05.2017 - 09.2017
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Waiter, Bartender
Baglioni Hotel Regina
Roma, QLD
05.2015 - 04.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Restaurant Waiter, Bartender
Manhattan Food and Drink
Roma, Italy
03.2014 - 05.2015
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Making cocktails .
Restaurant Waiter
Villa Calvo
Avellino, Italy
12.2012 - 12.2013
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Restaurant Waiter, Bartender
All Bar One
London, UK
04.2012 - 12.2012
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Restaurant Waiter, Bartender
El Torado
Amsterdam, ND
07.2010 - 05.2011
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Waiter
Bar D' Angelo
Roma, Italy
07.2009 - 07.2010
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Education
Wine And Spirits
AIS, Associazione Italiana Sommelier
Roma, Italy02.2017
Cocktail And Spirits
Flair Art
Roma, Italy08.2012
High School Diploma - Hospitality, Food And Beverage Operator
Manlio Rossi Doria
Avellino, Italy06.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Restaurant Supervisor
Salt House
01.2025 - Current
Restaurant Waiter
Salthouse
10.2023 - 12.2024
Restaurant Waiter, Bartender
Bert's Restaurant
06.2023 - 10.2023
Head Bartender, Bar Floor Manager
Palazzo Parigi Grand Hotel and Spa
09.2021 - 05.2022
Bartender
Baccano
03.2021 - 09.2021
Restaurant Waiter, Bartender
Baglioni Hotel Cala Del Porto
05.2017 - 09.2017
Restaurant Waiter, Bartender
Baglioni Hotel Regina
05.2015 - 04.2017
Restaurant Waiter, Bartender
Manhattan Food and Drink
03.2014 - 05.2015
Restaurant Waiter
Villa Calvo
12.2012 - 12.2013
Restaurant Waiter, Bartender
All Bar One
04.2012 - 12.2012
Restaurant Waiter, Bartender
El Torado
07.2010 - 05.2011
Restaurant Waiter
Bar D' Angelo
07.2009 - 07.2010
Assistant Manager
Palazzo Parigi
Wine And Spirits
AIS, Associazione Italiana Sommelier
Cocktail And Spirits
Flair Art
High School Diploma - Hospitality, Food And Beverage Operator
Manlio Rossi Doria