Antonio Fernando

Responsibilities

• assist in conducting failure analysis on field issues.
• assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Veritas is maintaining customer SLAs.
• Managing work and priorities through a ticketing system and workflows (ServiceNow, SharePoint, and MS Teams).
• Handling hardware delivery and pickup for client hardware with standard policy.
• Documenting the process for other technicians to follow.
• Audit of all hardware components, making sure there are no discrepancies.
• Deployment of new racks: making sure they arrive without any physical damage.
• ABSL/BSL is to be completed after new racks have been energized (need to pass 100%) before handing over to the client.
• Updating floater laptops with a new patch before being used to run a test.

Experience

• Exceptional server hardware knowledge, with a deep understanding of all component and system type failures.
• Solid experience with IPMI utilization in diagnostics.
• Experience with Linux PXE services is a plus for software tools (e.g., diagnostics, tests, FW updates).
• Experience in real-time issue resolution during deployment execution.
• Experienced with Windows Server OS and WinPE OS administration.
• Basic Linux and Windows scripting experience.
• Virtual Machine setup and environment configurations.
• Ability to work autonomously and within a local or geographically dispersed team environment.

Responsibilities

• Managing work and priorities through ticketing system and workflows (ServiceNow and SharePoint and MS Teams).
• Working closely with both internal customers and external vendors to facilitate smooth project execution as directed by infrastructure delivery Leadership and Technical Program Managers
• Scrutinize and process secure access into the data centre.
• Handle removable storage media to assist our system administrator in data backup work (load into tape drive, send to offsite storage, dispose decommissioned media, audits existing media).
• Security escort for vendor engineers during hardware rack and stacking activities.
• Handling hardware delivery and pick up for client hardware with standard policy.
• Monthly health scan for all devices in all data halls as required.
• Asset management of all hardware in the data centre using asset management application.

Experience.

• Experience within a datacentre environment
• Excellent communication and organisational skills.
• Can work effectively without close direction and coaching, are self-motivated, decisive and use initiative.
• Highly organised, solutions focused and empathetic to customer needs.
• Positive minded and solution focused.
• Flexible nature and work well in a highly collaborative team.
• Basic Microsoft Office Outlook, Word and Excel knowledge, exceptional administration skills with the ability to manage multiple tasks and remain calm under pressure.
• Ability to forge strong relationships and build rapport with both internal stakeholders and external clients.
• Operating System installation - Windows Server, Linux, Unix
• Rack, Cable and deploy Cisco Layer 2 networking
• AMD servers with RAID levels

• Pick and packing apple and vodaphone products.
• RF scanning apple and vodaphone being shipped out and returning back to the warehouse
• Quality control
• Organising returning phones to its right location
• Shrink wrapping pallets being shipped out of the warehouse

Responsibilities

• Providing back up enterprise solutions within the bound of midrange and mainframe database system.
• Operations support, involved handling media tapes and supporting the clients needs by following precise scheduling of back up procedures.
• Creating and updating the PSM (Portable Storage Media) database including the outbound and inbound transactions the media may go through on a daily basis.
• Upgrading workstation accordingly to the latest IBM Software Standard and Solution.
• Providing customer service over the phone and via email with onsite and offsite second level support.

Experience

• Training general staff which includes; mainframe operator, midrange operator and media coordinator.
• Generating report base on daily schedule that are implemented by management operation team
• Training general staff which includes, mainframe operator, midrange operator and media coordinator
• Project management which include; client liaison and establishing work flow of customer's documentation
• Using Lotus notes and same time connect to contact clients and respond to their request
• Handling client request for both mainframe and midrange clients
• Back up maintenance; traveling off-site to a disaster recovery site to commence backup
• Handling customer relation through phone
• Completing Daily, fortnightly, monthly and yearly back up scheduled task using IBM software on a daily basis such as IBMview (internal clients) and NETview (external clients) to monitor
• Mainframe and Midrange back up
• PSM (Portable storage media): Understanding the essential storage option and data protection to meet the standard our client needs.