Antonio Legovich
Customer Service/Hospitality
Wallsend,NSW
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Overnight crew member
McDonalds
Wallsend, Nsw
03.2021 - Current
- Provided primary customer support to internal and external customers.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Reduced customer wait times by quickly operating customer window and sales register.
Shift Manager
Dominos Pizza
Fletcher, NSW
10.2017 - 01.2021
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Computer Technician/Customer Service
Harvey Norman
Bennet's Green, NSW
12.2016 - 03.2017
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
High School Diploma -
West Wallsend High School
04.2008 - 04.2015
Cert II Electrotechnology -
Newcastle TAFE
01.2014 - 01.2015
Skills
Employee training
Maintenance and Repair
Teamwork and Collaboration
PPE Compliance
Dependable and Responsible
Point of sale operation
High-volume dining
Order accuracy
Cash handling expertise
Inventory control and record keeping
Staff Management
Safety understanding
Troubleshooting expertise
Written Communication
Multitasking Abilities
Policies and procedures
Strategic planning
Timeline
Overnight crew member
McDonalds
03.2021 - Current
Shift Manager
Dominos Pizza
10.2017 - 01.2021
Computer Technician/Customer Service
Harvey Norman
12.2016 - 03.2017
Cert II Electrotechnology -
Newcastle TAFE
01.2014 - 01.2015
High School Diploma -
West Wallsend High School
04.2008 - 04.2015