Antonio (Tony) Gonzalez
Albury,Australia
Summary
Communicative 2IC Manager offering over 25 years of comprehensive experience providing administrative and operational support to managers. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals and planning and implementing various strategies to boost productivity. Strong team leader possessing mature decision-making abilities and outstanding time management skills.
Overview
29
29
years of professional experience
Work History
2IC Manager
Harvey Norman Furniture
Albury, NSW
11.2005 - Current
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Recorded inventory sales into organization's weekly income report.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Approved regular payroll submissions for employees.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Conducted employee training sessions to educate employees on products and company policies
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Monitored expenditures to mitigate risk of overages
- Supervised labor costs and departmental expenses to remain in line with budget
- Prepared annual budgets with controls to prevent overages
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Delivered feedback to decision-makers regarding employee performance and training needs
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Developed and maintained relationships with customers and suppliers through account development
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained professional, organized and safe environment for employees and patrons
- Applied customer feedback to develop process improvements and support long-term business needs
Franchisor
Harvey Norman Parkes Furniture
Parkes, NSW
07.2004 - 10.2004
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving after sales issues.
- Increased customer satisfaction by resolving after sales issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed team of five (employees, overseeing hiring, training, and professional growth of employees.
- Managed team of fifteen (15) employees, overseeing hiring, training, and professional growth of employees.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
- Increased customer satisfaction by resolving issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Drove operational improvements which resulted in savings and improved profit margins.
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
Salesperson
Harvey Norman
Albury, NSW
12.1992 - 06.2004
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Informed customers of current store promotions to encourage additional sales purchases.
- Worked to build relationships with customers and built potential for additional sales.
- Improved customer service and telecommunication skills to build lasting relationships.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Logged reports, expenses, receipts, and sales in company database.
- Developed and grew leads through repeat business and customer referrals.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Expanded brand and marketing strategies by planning strategic events.
- Effectively located merchandise across various stores to address customer needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
Education
Year 12 Diploma -
James Fallon High School
North Albury, NSW12.1991
Skills
- Policies and procedures
- Staff Management
- Coaching and mentoring
- Creative merchandising
- Mathematical calculations
- Operations management
- Key Performance Indicators
- Negotiation
- Schedule optimization
- Budgeting
- Sales and marketing
- Job inspections
- Verbal and written communication
- Financial Management
- Improvement initiatives
References
Will be supplied upon request.
Timeline
2IC Manager
Harvey Norman Furniture
11.2005 - Current
Franchisor
Harvey Norman Parkes Furniture
07.2004 - 10.2004
Salesperson
Harvey Norman
12.1992 - 06.2004
Year 12 Diploma -
James Fallon High School