ANTONY PULLINO
malak,Australia
Summary
Reliable Senior Team Member committed to maintaining great working relationships with fellow team members. Easygoing. Flexible work Schedul as have been on the after hours Roster for 1 year now. Became a senior team member at Kinetic in June of 24 and since then have learnt more and more about how key components work. Have lots of experience in the different areas, such as Police, education and regular government and sensitive agencies like police and CMC. Have a large amount of experience in customer service from previous roles and this one, aswell as the EMAC side of things within government.
Overview
7
7
years of professional experience
Work History
Senior Service Desk Technician
Kinetic IT
08.2023 - Current
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Provided training and support to onboarding employees.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and knowledge skills to enhance individual and team performance.
RETAIL ASSISTANT
BCF DARWIN
04.2022 - Current
- Used janitorial equipment, rolling racks and other assigned supplies
- Very customer service focused, always putting the customer first
- Created opportunity's for other people and myself to learn about the industry and about the outdoors
- Active in helping customers find what they need easily and efficiently
- Provided advice and knowledge about all things BCF
- Counted money to verify amounts, issue correct change and provide receipts for funds received
- Demonstrated use and operation of merchandise
- Inventoried stock and requisitioned new inventory
SESA/ISA
PALMERSTON SENOIR COLLAGE
06.2021 - 12.2021
- As a support staff worker i had to be ready for anything
- Such as dealing with unique issues that were faced when working with middle school children
- This experience has furthered my understanding of how to help customers with their problems and provide the best experience for customers making them feel welcome and letting me solve their problems for them
- This also gave me great understanding of myself and the person i am making it easy to understand my limits and being honest when im not able to understand or help situations
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation
- Relieved classroom teacher during breaks and maintained order and structure in classroom
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives
COURIERS DRIVER
GREG ATKINSON N&K COURIERS
01.2018 - 06.2021
- Being a courier driver was a unique experience
- I was able to understand the inner working of businesses as i was Greg's close friend
- Being able to understand those kinds of concepts has shaped my understanding of how the world works very well, especially considering a lot of the work we did was government i was able to understand a lot of how the government businesses run
- Being a courier driver wasnt the hardest job as i had a lot of free time to help other people with their work in the business, as Greg called it i was the person he called if something was urgent or something went wrong i went and fixed it
- Worked flexible hours; night, weekend, and holiday shifts
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Bachelor of Secondary Education -
CHARLES DARWIN UNIVERSITY
Darwin, NT01.2022
HIGH SCHOOL DIPLOMA - undefined
DARWIN HIGH SCHOOL
01.2017
Skills
- Quality control
- Great communication skills
- Attention to detail
- Flexible schedule
- Positive attitude
- Following instructions
- Expert in Government IT
- Problem-solving
Timeline
Senior Service Desk Technician
Kinetic IT
08.2023 - Current
RETAIL ASSISTANT
BCF DARWIN
04.2022 - Current
SESA/ISA
PALMERSTON SENOIR COLLAGE
06.2021 - 12.2021
COURIERS DRIVER
GREG ATKINSON N&K COURIERS
01.2018 - 06.2021
HIGH SCHOOL DIPLOMA - undefined
DARWIN HIGH SCHOOL
Bachelor of Secondary Education -
CHARLES DARWIN UNIVERSITY
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